Junior Account Manager

Hollybank Trustees Ltd; Horsham (PA); On-site; USD 80,053 - 133,422; Full time

Benefits offered by this job

Broadband/Utility discounts

33 days holiday including bank hols

Kudos scheme

Pension scheme

Eye care vouchers

Company lunches

Job summary

Global 4 is expanding its Global 4 account management division in Horsham, UK. We are seeking an enthusiastic, proactive Account Manager to manage and grow client relationships, cross-sell IT and telecom services, and drive renewals across a diverse customer base.

You will work in a fast-paced, social environment with opportunities to learn and develop skills within a dynamic team. The role emphasises delivering exceptional service and achieving sales targets while leveraging a broad range of

Qualifications

• Proven experience in telecommunication/IT solution sales.
• Experience in managing and retaining accounts with cross-selling.
• Self-motivated, hardworking, high-energy, and proactive.
• Proven experience of working with and exceeding targets.
• Confident with both telephone and face-to-face interaction with clients.

Responsibilities

• Grow and develop our existing customer base through daily account calls to book and attend on-site health checks with our customers.
• Cross-sell and introduce additional services and new platforms to our existing customers, through our multi-service discount proposal.
• Retaining our customers through building fantastic relationships.
• Act as a point of contact for account queries with help from our extensive support teams.
• Update customer and service information, on the in-house CRM System, to determine and track future opportunities.
• Opportunity tracking / pipeline development.
• Keeping customers up to date with regards to installations / projects.

Skills

Telecom/IT sales

Account management

Cross-selling

Target-driven

Client communication

Self-motivated

Job description

Location: On site / Horsham, UK
job type: Permanent / Full-time
Sector and subsector: Client Services | Account Management
Salary: Negotiable salary

Salary: Negotiable based on experience

OTE: £60,000+ (Real-life examples of overachieving, £80K+ possible)

Hours: 8:30 – 5:30 Monday to Friday

Location: Horsham, West Sussex

Are you ready to embrace a new challenge? We are seeking an enthusiastic, hardworking and ambitious individual who would like an opportunity to build their career. If you enjoy a fun and social work environment along with having the opportunity to develop your skillset further, this is worth exploring!

We're not your average Managed Services Provider. With an impressive near-on 5-star Trustpilot rating and ISO 9001, 14001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey.

Due to a rapid rate of growth, supported by a number of customer base acquisitions, the Global 4 account management division is looking for an enthusiastic and proactive Account Manager, which presents a fantastic opportunity to join this high-performing division. The successful candidate will be expected to provide exceptional service to our clients, while penetrating accounts for renewals of services and cross selling our full suite of services. They will be a hosted telephone and connectivity expert, with the tools to cross-sell IT support, Mobiles, Utilities and Security services, supporting their customers housing their key business services under one Global 4 roof.

What will you be doing?

• Grow and develop our existing customer base through daily account calls to book and attend on-site health checks with our customers.
• Cross-sell and introduce additional services and new platforms to our existing customers, through our multi-service discount proposal.
• Retaining our customers through building fantastic relationships.
• Act as a point of contact for account queries with help from our extensive support teams.
• Update customer and service information, on the in-house CRM System, to determine and track future opportunities.
• Opportunity tracking / pipeline development.
• Keeping customers up to date with regards to installations / projects.

Required skills & experience

• Proven experience in telecommunication/IT solution sales.
• Experience in managing and retaining accounts, while increasing profitability through cross-selling additional services.
• Self-motivated and hardworking individual.
• Enthusiastic, high-energy, and proactive.
• Proven experience of working with and exceeding targets.
• Confident with both telephone and face-to-face interaction with clients.
• Financially and target driven.

Here at Global 4, We Love Tech and offer a range of services and products to support businesses across the whole of the UK. Our vision is to solve our customers technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence. We offer a wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and mobiles as well as energy.

As a forward-thinking business utilising the latest technology, we support a wide range of clients in multiple industry verticals. Our Trustpilot rating proudly sits at near-on 5 stars in demonstration of our Exceptional Service whilst our internal processes and security are backed by ISO 9001, 14001 and 27001 accreditations! The experience we provide our customers with is unparalleled, and our proposition enables us to welcome hundreds of new clients every year whilst retention is at an all-time high.

With a clear vision and strong values, Global 4 is looking to expand its incredible team and require driven, passionate, and personable professionals to join their mission. We continue to Grow Together, investing in our people and our product offering. If you’re looking for a change, for a challenge, for reward, and can Work Hard, Play Hard, now is the time to join Global 4!

What benefits will you receive?

• 50% off our Broadband & Utility packages, completely free after two years.
• 33 days holiday allowance including bank holidays.
• 5 additional days leave granted based upon length of service.
• Kudos Employee Recognition Scheme – Including Days Out.
• Buy & Sell holiday allowance scheme.
• Death in service benefit.
• Pension scheme.
• Complimentary fresh fruit, tea, and coffee.
• Eye care vouchers.
• Friday fridge.
• Company lunches.
• Paid Charity leave.