Client Relationship Manager – Software

Ranson Barnes Recruitment Ltd; Pennsylvania; On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Good access by public transport

25 days holiday

Friendly and supportive environment

Ongoing training and development

Regular team socials

Job summary

Ranson Barnes Recruitment Ltd is seeking two Client Relationship Managers to manage the full client journey, from onboarding with project managers to growing accounts and ensuring software is used to its full functionality.

The role focuses on delivering top-level customer service, training clients, and acting as a trusted partner across platform users, bridging internal teams and client needs.

Qualifications

• Excellent communication skills, both written and verbal.
• Interest in technology and software products.
• Strong relationship-building and account management mindset.
• Ability to work under pressure and stay highly organized.

Responsibilities

• Handle day-to-day client relationships to maximise software usage and adoption.
• Develop in-depth knowledge of each client’s business through meaningful communication.
• Be the main contact via phone, video calls and webchats; support clients transparently.
• Coordinate with Project Managers, Developers, Product Owners and Testers to enhance the client experience.

Job description

About The Role

We are excited to be working with a leading technology company in the recruitment of 2 Client Relationship Managers who will be responsible for all aspects of the client journey. From the initial onboarding process working alongside project managers to growing the accounts and making sure the software is used to its full functionality. At the heart of the role is the desire to foster and enhance long term relationships by delivering top level customer service- whether that’s delivering projects, offering training or just being on hand for the day to day queries. The Account Management Team works collaboratively across the business, bridging the gap between all internal departments and Clients in order for the company to become trusted partners of all platform users.

Location: Sheffield, UK

Salary: £30,000 to £35,000pa

Job Type: Full Time, Office Based

About The Role

We are excited to be working with a leading technology company in the recruitment of 2 Client Relationship Managers who will be responsible for all aspects of the client journey. From the initial onboarding process working alongside project managers to growing the accounts and making sure the software is used to its full functionality. At the heart of the role is the desire to foster and enhance long term relationships by delivering top level customer service- whether that’s delivering projects, offering training or just being on hand for the day to day queries. The Account Management Team works collaboratively across the business, bridging the gap between all internal departments and Clients in order for the company to become trusted partners of all platform users.

Key Responsibilities

• Handle day to day relationships with clients in a proactive manner to ensure they are maximising software functionality and making them aware of the full product suite
• Have meaningful communication with clients in order to develop an in-depth knowledge of their business
• Be a key point of contact by supporting clients via telephone, video calls and webchats
• Liaising with Project Managers, Developers, Product Owners and Testers in order to enhance the client experience with development requests
• Deliver client training where required
• Handling any client requests in a timely and professional manner
• Contribute to team meetings with client feedback and suggestions
• Work alongside the marketing team to help develop client focused content
• Keeping client records up to date
• Provide reports and analysis on customer success outcomes

You Will

• Have first class communication skills, both written and verbal
• Ideally have an interest in technology
• Enjoy building and maintaining relationships
• Work well under pressure
• Be highly organised
• Hold a valid UK Driving Licence and Passport

Benefits

• Good access by public transport
• 25 days holiday plus stats
• Friendly and Supportive environment
• Ongoing training and development opportunities
• Regular team socials

Ranson Barnes Recruitment Ltd is an equal opportunities employer and is acting as an Employment Agency in this instance.