Account Manager

American Family Insurance; Hoffman Estates (IL); On-site; USD 43,000 - 70,000; Full time

Job summary

American Family Insurance is seeking a Sales Specialist to drive insurance sales and service for customers in Hoffman Estates, IL. This on-site role focuses on understanding customer needs and recommending appropriate products while meeting sales targets.

Responsibilities include handling inbound/outbound calls, preparing quotes, processing applications, and supporting local marketing efforts. The ideal candidate demonstrates strong communication, prospecting, and closing abilities in a

Qualifications

• Strong communication and interpersonal skills to engage customers.
• Sales skills including prospecting, needs-based selling, and closing to meet targets.
• Ability to work on-site in Hoffman Estates, IL while following regulatory guidelines.

Responsibilities

• Engage prospective and existing customers to assess insurance needs.
• Manage inbound/outbound sales calls, follow-ups, renewals, quotes, and applications.
• Collaborate with agency leadership on sales campaigns and local marketing activities.
• Maintain records in agency systems and meet sales targets.

Skills

Communication

Interpersonal skills

Sales skills

Prospecting

Needs-based selling

Closing

Job description

Company Description

American Family Insurance is a national insurance provider with more than 90 years of experience built on strong principles and long-term customer relationships. The company is committed to delivering industry-leading service, a reliable claims experience, and products that help protect what matters most. Policyholders are treated in a fair, helpful, and caring way, with a focus on making it easy and convenient to work with the company. American Family Insurance operates with high ethical standards, integrity, and trust at every level, creating a culture where customers are cared for like family.

Role Description

The Sales Specialist is a full-time, on-site role based in Hoffman Estates, IL. This role is responsible for engaging prospective and existing customers, understanding their insurance needs, and recommending appropriate products and coverage options. Day-to-day tasks include managing inbound and outbound sales calls, conducting follow-ups and renewals, preparing quotes, and processing applications. The Sales Specialist collaborates with agency leadership on sales campaigns, participates in local marketing activities, and supports training of team members on new products and sales tools. This role also involves maintaining accurate records in agency systems, meeting sales targets, and ensuring a positive, compliant customer experience aligned with company values.

Qualifications

• Candidates should possess strong Communication and interpersonal skills to engage customers and collaborate with team members.
• Candidates should possess Sales skills, including prospecting, needs-based selling, and closing, with a focus on meeting or exceeding targets.
• Ability to work on-site in Hoffman Estates, IL, maintain confidentiality, follow regulatory and compliance guidelines, and adapt to evolving products and processes.