Sales Specialist

American Family Insurance; Minnetonka (MN); Hybrid; USD 55,000 - 90,000; Full time

Job summary

American Family Insurance in Minnetonka, MN is seeking a full-time Sales Specialist for a hybrid role. You will identify and nurture customer relationships, present tailored insurance solutions, and manage the full sales cycle from initial contact to policy onboarding.

The role requires strong communication, proven sales experience, and CRM proficiency, with ongoing training to stay current on products and regulations. Some in-office presence is expected in Minnetonka.

Qualifications

• Excellent communication, both verbal and written, with customers and colleagues.
• Strong customer service skills for inquiries, concerns, and trust-building.
• Proven sales experience including prospecting, presenting, and closing opportunities.
• Training or coaching background related to sales processes or product knowledge is a plus.
• Experience with sales management or pipeline tools and CRM systems is advantageous.

Responsibilities

• Identify and cultivate new and existing customer relationships.
• Present insurance solutions that meet individual needs.
• Manage full sales cycle from initial contact through policy onboarding.
• Respond to inquiries, provide quotes, and explain coverage options.
• Maintain accurate records in sales and customer management systems; collaborate with team on initiatives.
• Participate in ongoing training to stay current on products, regulations, and best practices.

Skills

Strong Communication

Customer Service

Sales experience

Training or coaching

CRM tools

Hybrid environment

Organization & time-management

Insurance/financial services knowledge

Education

High school diploma

Post-secondary in business/marketing

Tools

CRM software

Job description

Company Description

American Family Insurance is a long-established insurance provider with more than 90 years of experience built on sound principles and integrity. The company focuses on delivering industry-leading service, an exceptional claims experience, and products that foster long-term customer relationships. Policyholders are treated in a fair, helpful, and caring manner, with an emphasis on making interactions easy and convenient. American Family operates under high ethical standards and a strong culture of trust, guided by responsible leadership and sound judgment at all levels of the organization.

Role Description

This full-time Sales Specialist role is a hybrid position based in Minnetonka, MN, with flexibility for partial work from home. The Sales Specialist will identify and cultivate new and existing customer relationships, present insurance solutions that meet individual needs, and manage the full sales cycle from initial contact through policy onboarding. Daily responsibilities include responding to inquiries, providing quotes, explaining coverage options, and ensuring a positive customer experience that aligns with company values. The role also involves maintaining accurate records in sales and customer management systems, collaborating with team members on sales initiatives, and participating in ongoing training to stay current on products, regulations, and best practices.

Qualifications

• Strong Communication skills, including clear verbal and written interaction with customers and team members.
• Proven Customer Service abilities to handle inquiries, resolve concerns, and build trust-based relationships.
• Demonstrated Sales experience, including prospecting, presenting solutions, and closing opportunities.
• Background in Training or coaching related to sales processes or product knowledge is beneficial.
• Experience with Sales Management or pipeline management, including use of CRM tools, is an advantage.
• Ability to work effectively in a hybrid environment, balancing in-office and remote work requirements.
• Strong organizational and time-management skills, with attention to detail and follow-through.
• Familiarity with insurance products or financial services is preferred but not required.
• High school diploma required; post-secondary education in business, marketing, or a related field is a plus.