Account Manager

Accupac; Harleysville (PA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Health Savings Account

Supplemental Life Insurance

Pet Insurance

Short-Term Disability

401(k) with company match

Paid Time Off

10 Paid Holidays

Health Advocacy Programs

Job summary

Accupac in Harleysville, PA is seeking an Account Manager to manage a portfolio of personal care and healthcare client accounts. You will deepen product knowledge, work with R&D, Quality, Operations, and Supply Chain to deliver projects, and identify growth opportunities.

The role emphasizes relationship management, CRM accuracy, and strategic planning to drive client success in a fast-paced environment.

Qualifications

• Bachelor’s Degree in Business, Marketing, Chemistry, or a related field preferred.
• 5–7 years of account management or client services experience in CDMO/CMO/personal care manufacturing.

Responsibilities

• Serve as the primary contact for a portfolio of personal care and healthcare client accounts
• Develop in-depth knowledge of each client’s products, brands, and business strategies
• Collaborate cross-functionally with internal teams (R&D, Quality, Operations, Supply Chain) to ensure timely project execution and delivery
• Conduct recurring account reviews, share performance metrics, and propose solutions or service enhancements
• Identify organic growth opportunities including new product introductions, expanded services, or additional SKUs
• Monitor client satisfaction and respond quickly to questions or concerns
• Maintain accurate CRM records including account status, forecasts, and sales pipeline updates
• Collaborate with internal teams on demand planning, forecasting, and business development strategies
• Stay current on industry trends, market shifts, and competitor activity

Skills

Personal care knowledge lifecycles

Communication & relationship mgmt

Account & project management

Detail-oriented & proactive

CDMO/CPG manufacturing experience

FDA/ISO/GMP familiarity

Education

Bachelor’s Degree in Business, Marketing, Chemistry, or related field

Tools

Salesforce

Microsoft Office

Job description

Job Title Account Manager Job ID 27764770 Location Harleysville, PA Other Location Description

Job Title: Account Manager

Location: Harleysville, PA 19438 (Hybrid)

Join Our Team

At Accupac, we are Makers. From formulation to manufacturing, we serve the most trusted brands in the beauty and personal care industries with a wide range of cosmetics, over-the-counter, and medical devices across skincare, haircare, oral care, and healthcare products.

But beyond that, we make a difference. We make a difference in the lives of our people, we make a difference in the community around us, and we make a difference in the health of our planet for a better, brighter, more beautiful future for all.

We value relationship-driven professionals who understand the unique needs of clients in the personal care space. As a Sales Representative, you’ll manage and grow key accounts while delivering exceptional service and uncovering new opportunities within our existing customer base. If you’re passionate about client success and thrive in a fast-paced, collaborative environment, we want to hear from you.

What We Offer

• Competitive Pay
• Employees are eligible for the following benefits:
• Medical, Dental, and Vision insurance
• Health Savings Account
• Life Insurance with Optional Supplemental Plan
• Pet Insurance
• Short-Term Paid Disability
• 401(k) Retirement Plan with Vested Company Match Contribution
• Paid Time Off (PTO)
• 10 Paid Holidays
• Health Advocacy Programs

What You’ll Do

• Serve as the primary contact for a portfolio of personal care and healthcare client accounts
• Develop in-depth knowledge of each client’s products, brands, and business strategies
• Collaborate cross-functionally with internal teams (R&D, Quality, Operations, Supply Chain) to ensure timely project execution and delivery
• Conduct recurring account reviews, share performance metrics, and propose solutions or service enhancements
• Identify organic growth opportunities including new product introductions, expanded services, or additional SKUs
• Monitor client satisfaction and respond quickly to questions or concerns
• Maintain accurate CRM records including account status, forecasts, and sales pipeline updates
• Collaborate with internal teams on demand planning, forecasting, and business development strategies
• Stay current on industry trends, market shifts, and competitor activity

What We’re Looking For

• Education & Experience
  • Bachelor’s Degree in Business, Marketing, Chemistry, or a related field preferred
  • 5–7 years of experience in account management or client services within a CDMO, CMO, pharmaceutical, or personal care manufacturing environment
• Skills & Competencies:
  • Strong understanding of personal care product lifecycles and manufacturing processes
  • Excellent communication, relationship management, and organizational skills
  • Ability to manage multiple accounts and projects in a deadline-driven setting
  • Familiarity with CRM systems (e.g., Salesforce) and Microsoft Office tools
  • Detail-oriented and solution-focused with a proactive mindset
  • Prior experience in CDMO or CPG manufacturing preferred
  • Knowledge of FDA, ISO, and GMP standards in personal care preferred