Account Manager

Oktopost; Grand Rapids (MI); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Company socials

Employer 401k match

Hybrid setup

Expense allowance

Flexible vacation

Recharge days

Job summary

Oktopost is seeking a results-driven SaaS Account Manager to manage post-sale journeys for a diverse client portfolio, including onboarding, adoption, and renewals.

You will nurture relationships, identify upsell opportunities, coordinate with Solutions Managers, and contribute to forecasting and reporting while enjoying a flexible hybrid schedule in Grand Rapids.

Qualifications

• 2-6 years of SaaS account management or similar client-facing role.
• Proven sales track record meeting or exceeding quotas.
• Excellent presentation, verbal, and written communication skills.
• Strong organizational skills and ability to thrive under pressure.
• Familiarity with Salesforce is a plus.
• Knowledge of digital marketing and social media is advantageous.

Responsibilities

• Manage all post-sale activities as part of the customer journey, including onboarding, social strategy, and QBRs.
• Cultivate strong, long-term client relationships to improve retention and loyalty.
• Lead expansion and renewal processes for a diverse customer portfolio.
• Collaborate with Solutions Managers to address clients' technical requests and maximize platform value.
• Analyze client needs and identify opportunities for upselling and cross-selling features and services.
• Develop and maintain accurate forecasting and reporting.
• Follow and execute the account management process to standard.”

Skills

SaaS sales experience

Account management

Client relationship building

Communication skills

Presentation skills

Organizational skills

Salesforce familiarity

Digital marketing knowledge

Tools

Salesforce

Job description

What You'll Do

• Responsible for all post-sale activities as part of the customers' journey, including initial onboarding, social strategy, and QBRs.
• Cultivate strong, long-term relationships with clients to enhance retention and loyalty.
• Lead the expansion and renewal processes for a diverse portfolio of customers.
• Collaborate with Solutions Managers to address clients' technical requests and ensure they receive maximum value from our platform.
• Analyze client needs and identify opportunities for upselling and cross-selling additional features and services.
• Develop and maintain accurate forecasting and reporting.
• Follow and continually execute the Oktopost process for account managers.

What We're Looking For

• 2-6 years of SaaS experience in Account Management or a similar client-facing or selling roles.
• Proven sales experience with a track record of meeting or exceeding quotas.
• Exceptional presentation, verbal, and written communication skills.
• Strong organizational skills and the ability to thrive under pressure.
• Familiarity with Salesforce is a plus.
• Knowledge of the digital marketing and social media world is advantageous.
• Competitive earnings: Base salary + commission
• Professional growth: Formal learning & development programme.
• Work-life balance: Flexible hybrid setup (3 days in-office, Grand Rapids).
• Perks & benefits: Private healthcare, company socials, 401k with employer match.
• Days off: Flexible vacation day policy + Quarterly Recharge Days
• Monthly Allowance: $100 per month expense account.
• Inspiration: Work with leading B2B brands and a team of top-notch professionals.

Life as an Oktoposter

At Oktopost, we're a curious, collaborative, and driven bunch who believe in doing great work, and having fun while we're at it. We value ambition, creativity, and a healthy dose of team spirit, all wrapped up in a culture that encourages growth, innovation, and delivering real impact.

No matter what department or region you join us from, you'll be part of a team that supports, celebrates, and challenges one another. From day one, we want every Oktoposter to feel empowered, inspired, and truly at home.

We're a team that’s genuinely passionate about B2B social. We believe social media can shape brands, spark meaningful conversations, and drive real business results, and we'd love for you to be part of our journey.