Account Manager

Kelly Services; Florence (AL); On-site; USD 62,000 - 82,000; Full time

Job summary

Kelly Services in Florence, Alabama is seeking an Education Account Manager to serve as the primary partner for assigned clients, crafting staffing solutions and building strong relationships.

You will develop recruiting strategies, support onboarding, and manage ongoing employee lifecycle while coordinating with internal teams to ensure client satisfaction. This onsite role requires local travel and a valid driver's license.

Qualifications

• Demonstrated ability to build and maintain strong customer, client, employee, or stakeholder relationships in a fast-paced, service-oriented environment.
• Strong verbal and written communication skills for all levels of stakeholders.
• Excellent organizational and time-management abilities managing multiple accounts.

Responsibilities

• Serve as the primary day-to-day partner for assigned clients, building strong relationships and delivering high-quality service.
• Develop and execute local recruiting strategies to attract qualified talent and support client staffing needs.
• Guide new talent through onboarding, ensuring a positive, seamless experience from offer through assignment.

Skills

Client relationships

Communication

Organizational skills

Critical thinking

Data-driven decisions

Job description

In Person

United States-Alabama-Florence-541 Riverview Dr

Full time

14903

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Our Kelly Education Account Manager is accountable for:

• Serving as the primary day-to-day partner for assigned clients, building strong relationships, understanding their workforce and staffing needs, and delivering responsive, high-quality service.

• Developing and executing local recruiting strategies to attract and build a pipeline of qualified talent. Partner with recruiting resources and leverage community outreach, events, referrals, and other sourcing strategies to support client staffing needs.

• Guidin new talent through the onboarding process and create a positive, seamless experience from offer through assignment. Ensure employees are prepared, informed, and supported as they begin working with Kelly Education.

• Managing the ongoing employee lifecycle, including performance coaching, attendance and engagement, employee concerns, feedback, recognition, retention strategies, and other talent-related needs in partnership with internal teams and client stakeholders.

• Overseeing the day-to-day delivery of staffing services for assigned accounts, monitoring fulfillment, employee performance, attendance, client satisfaction, and overall account health.

• Responding to client and employee concerns with urgency, professionalism, and sound judgment. Identify solutions, manage issues through resolution, and partner with appropriate internal stakeholders when escalation or additional support is needed.

• Tracking staffing activity, fulfillment, workforce trends, client feedback, performance metrics, and other key indicators to identify challenges, improve service delivery, and support business decisions.

• Identifying opportunities to strengthen client partnerships, retain and expand existing business, and introduce additional Kelly Education solutions that align with evolving client needs.

Essential Skills, Knowledge, and Experience

• Demonstrated ability to build and maintain strong customer, client, employee, or stakeholder relationships in a fast-paced, service-oriented environment.

• Strong critical-thinking skills and sound judgment, with the ability to assess situations, identify solutions, make timely decisions, and take ownership through resolution.

• Excellent written and verbal communication skills, with the ability to build credibility, present solutions, manage expectations, and communicate effectively with clients and stakeholders at all levels.

• Strong organizational and time-management skills, with the ability to manage multiple accounts, competing priorities, deadlines, and changing business needs.

• Ability to work effectively in a matrixed, cross-functional environment while also taking initiative and operating independently with limited day-to-day direction.

• Ability to use data, reporting, metrics, and trends to monitor performance, identify opportunities, evaluate outcomes, and support sound business decisions.

• Comfortable working in a dynamic environment where priorities can change quickly, while maintaining composure, professionalism, and a high level of customer service.

• Experience in account management, customer success, staffing, recruiting, workforce management, sales, human resources, operations, education, or another client-facing service environment is preferred.

Preferred Qualifications

• Two or more years of experience in account management, customer service, staffing, recruiting, workforce management, sales, operations, human resources, education, or a related field.

• Experience managing client relationships and/or supporting a workforce, team, or employee population.

Work Environment & Travel Requirements

• This is an onsite position requiring regular daily presence at a local Kelly Education office and/or client location.

• Ability to travel locally to client sites, schools, recruiting events, community events, networking events, and other business-related activities as needed.

• A valid U.S. driver's license in good standing is required.

• Must have reliable transportation and the ability to travel to multiple locations within the assigned market as needed.

The annual base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location.

$61,575.00 - $82,100.00

Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff (https://rs.benefitsatkelly.com/index.html)

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.

Kelly is a team of experts driven by one belief: that the impact of the right person in the right job is limitless. Since inventing the staffing industry, we've spent 80 years helping people find work that enriches their lives and helping organizations build agile, high-performing workforces. Today, we operate across industries and geographies — from education and engineering to science, technology, and beyond — through staffing, outsourcing, and talent supply chain solutions designed to meet organizations wherever they are.

That belief shows up in everything we do. At Kelly, the right opportunity can change everything — for individuals, for businesses, and for the communities around them. No matter where you are in your career journey, you can apply your knowledge and passion to work that matters — contributing to real outcomes, growing your expertise, and helping shape Kelly's future. We're guided by a commitment to inclusion, integrity, and each other, building an environment where your contributions are valued and your impact is felt.