Account Manager

DEX Imaging; Fayetteville (NC); On-site; USD 52,000 - 65,000; Full time

Job summary

DEX Imaging, based in Fayetteville, NC, is seeking a full-time, on-site Account Manager to develop and maintain strong customer relationships across assigned accounts. The role includes managing the full sales cycle, from prospecting to proposals and negotiating agreements, and ensuring successful implementation of DEX’s technology and services.

You will meet clients in person, assess business needs, coordinate demonstrations with technical teams, and follow up regularly to identify growth

Qualifications

• Strong customer relationship management, account management, and client-facing communication skills.
• Experience in B2B sales, solution selling, or technology services sales (document technology, managed print, or IT services preferred).
• Ability to analyze customer workflows, use data and metrics to identify opportunities, and present clear, value-driven solutions.
• Solid organizational, time management, and territory planning skills.
• Proficiency with CRM platforms and standard office productivity tools (e.g., Microsoft Office or similar suites).
• Comfort with on-site customer visits, presentations, and occasional travel within the assigned territory.
• Collaborative mindset with the ability to work closely with service, technical, and operations teams to deliver an excellent customer experience.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent relevant experience.
• Prior experience in office technology, managed services, or related industries is highly beneficial.
• Valid driver’s license and a driving record that meets company standards.

Responsibilities

• Develop and maintain strong customer relationships across assigned accounts.
• Manage the full sales cycle: prospecting, presenting solutions, preparing proposals, negotiating agreements.
• Coordinate demonstrations with technical teams and follow up to address questions.
• Prepare reports and forecasts to support territory planning and revenue goals.
• Represent DEX professionally in the local market and uphold the company’s service commitment.

Skills

CRM experience

Account management

Client-facing communication

B2B sales

Solution selling

Data-driven analysis

Territory planning

Travel readiness

Team collaboration

Office productivity

Education

Bachelor's degree in Business/Marketing/Communications or related field

Tools

CRM platforms

Microsoft Office

Job description

Company Description

DEX Imaging helps organizations “Do Business Better” by simplifying the technology that powers modern workplaces. As the nation’s largest independent provider of document technology, managed print, and managed IT services, DEX supports businesses of all sizes with scalable, data-driven solutions. The company combines workflow automation, AI-enabled workplace tools, and deep technical expertise to improve productivity, reduce costs, and strengthen cybersecurity. A people-first approach and robust training programs enable locally supported teams to deliver consistent, high-quality service across single offices and large, multi-site enterprises. Grounded in innovation and reliability, DEX focuses on making workplace technology the easiest part of its customers’ businesses.

Role Description

This full-time, on-site Account Manager role is based in Fayetteville, NC and is responsible for developing and maintaining strong customer relationships across assigned accounts. The Account Manager will manage the full sales cycle, including prospecting, presenting solutions, preparing proposals, negotiating agreements, and ensuring successful implementation of DEX’s technology and services. Day-to-day activities include meeting with clients in person, assessing business needs, coordinating demonstrations with technical teams, and following up regularly to address questions and identify growth opportunities. The role also involves monitoring account performance, responding to service concerns, collaborating with operations and service teams, and preparing reports and forecasts to support territory planning and revenue goals. The Account Manager is expected to represent DEX professionally in the local market, uphold the company’s service commitment, and contribute to long‑term customer satisfaction and retention.

Qualifications

• Strong customer relationship management, account management, and client‑facing communication skills.
• Experience in B2B sales, solution selling, or technology services sales (document technology, managed print, or IT services preferred).
• Ability to analyze customer workflows, use data and metrics to identify opportunities, and present clear, value‑driven solutions.
• Solid organizational, time management, and territory planning skills, with the ability to prioritize multiple accounts and projects.
• Proficiency with CRM platforms and standard office productivity tools (e.g., Microsoft Office or similar suites).
• Comfort with on‑site customer visits, presentations, and occasional travel within the assigned territory.
• Collaborative mindset with the ability to work closely with service, technical, and operations teams to deliver an excellent customer experience.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent relevant experience.
• Prior experience in office technology, managed services, or related industries is highly beneficial.
• Valid driver’s license and a driving record that meets company standards.