On-Site Strategic Account Manager – Tech Solutions

DEX Imaging; Fayetteville (NC); On-site; USD 52,000 - 65,000; Full time

Job summary

DEX Imaging, based in Fayetteville, NC, is seeking a full-time, on-site Account Manager to develop and maintain strong customer relationships across assigned accounts. The role includes managing the full sales cycle, from prospecting to proposals and negotiating agreements, and ensuring successful implementation of DEX’s technology and services.

You will meet clients in person, assess business needs, coordinate demonstrations with technical teams, and follow up regularly to identify growth

Qualifications

• Strong customer relationship management, account management, and client-facing communication skills.
• Experience in B2B sales, solution selling, or technology services sales (document technology, managed print, or IT services preferred).
• Ability to analyze customer workflows, use data and metrics to identify opportunities, and present clear, value-driven solutions.
• Solid organizational, time management, and territory planning skills.
• Proficiency with CRM platforms and standard office productivity tools (e.g., Microsoft Office or similar suites).
• Comfort with on-site customer visits, presentations, and occasional travel within the assigned territory.
• Collaborative mindset with the ability to work closely with service, technical, and operations teams to deliver an excellent customer experience.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent relevant experience.
• Prior experience in office technology, managed services, or related industries is highly beneficial.
• Valid driver’s license and a driving record that meets company standards.

Responsibilities

• Develop and maintain strong customer relationships across assigned accounts.
• Manage the full sales cycle: prospecting, presenting solutions, preparing proposals, negotiating agreements.
• Coordinate demonstrations with technical teams and follow up to address questions.
• Prepare reports and forecasts to support territory planning and revenue goals.
• Represent DEX professionally in the local market and uphold the company’s service commitment.

Skills

CRM experience

Account management

Client-facing communication

B2B sales

Solution selling

Data-driven analysis

Territory planning

Travel readiness

Team collaboration

Office productivity

Education

Bachelor's degree in Business/Marketing/Communications or related field

Tools

CRM platforms

Microsoft Office

Job description

DEX Imaging, based in Fayetteville, NC, is seeking a full-time, on-site Account Manager to develop and maintain strong customer relationships across assigned accounts. The role includes managing the full sales cycle, from prospecting to proposals and negotiating agreements, and ensuring successful implementation of DEX’s technology and services.

You will meet clients in person, assess business needs, coordinate demonstrations with technical teams, and follow up regularly to identify growth