Account Manager

Coworx Staffing Services LLC; Fall River (MA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Base salary + discretionary bonus

Medical, Dental, Vision coverage

PTO

401(k) with employer match

Life insurance

AD&D

Long-term disability insurance

Job summary

Coworx Staffing Services LLC is seeking a Sales Account Manager in Fall River, MA who thrives on meeting clients, driving sales, and building long-term relationships. The role involves travel to trade shows and client sites, managing orders, and leading growth across accounts.

Reporting to the Sales Director, you will oversee customer satisfaction, coordinate with internal teams, and track metrics to support revenue targets. A strong communication skill set and B2B experience are essential.

Qualifications

• 2–8+ years in sales, account management, or B2B customer service.
• Willingness to travel 10–15% to client locations and trade shows.
• Strong communication and negotiation skills.
• Experience building trust with customers and internal teams.
• Proficient with CRM and sales reporting tools.
• Fluency in Spanish is a plus.

Responsibilities

• Identify additional sales opportunities and areas to grow revenue within current accounts.
• Act as primary point of contact for assigned customer accounts, and responsible for ensuring ongoing communication and responsiveness.
• Conduct business development and target new clients in key markets (i.e. retail stores, amusement and entertainment centers, fundraising partners, or wholesale buyers).
• Present product lines and updates to customers; recommend merchandise assortments based.
• Assess customer needs and market trends.
• Collaborate with internal teams (e.g., customer service, logistics, merchandising) to ensure accurate order processing and on-time delivery.
• Maintain current knowledge of company products and industry trends to advise customers.
• Track sales metrics, prepare sales reports, forecasts, and analyses to support strategy and performance goals.
• Address and resolve customer issues or concerns promptly to maintain satisfaction.

Skills

Sales

Account management

B2B sales

CRM systems

Negotiation

Communication

Time management

Team collaboration

Spanish (bonus)

Tools

CRM software

Sales reporting tools

Job description

Job Description:

This job is for a Sales, Account Manager in Fall River, MA who enjoys meeting with clients, driving sales efforts, managing long-term relationships, developing new accounts and travelling to tradeshows, then this job might be ideal for you. Reporting to the Sales Director, the Sales Account Manager drives customer satisfaction, oversees order management, and leads strategic sales growth.

Location:

Fall River, Massachusetts

Responsibilities:

• Identify additional sales opportunities and areas to grow revenue within current accounts.
• Act as primary point of contact for assigned customer accounts, and responsible for ensuring ongoing communication and responsiveness.
• Conduct business development and target new clients in key markets (i.e. retail stores, amusement and entertainment centers, fundraising partners, or wholesale buyers).
• Present product lines and updates to customers; recommend merchandise assortments based.
• Assess customer needs and market trends.
• Collaborate with internal teams (e.g., customer service, logistics, merchandising) to ensure accurate order processing and on-time delivery.
• Maintain current knowledge of company products and industry trends to advise customers.
• Track sales metrics, prepare sales reports, forecasts, and analyses to support strategy and performance goals.
• Address and resolve customer issues or concerns promptly to maintain satisfaction.

Desired Background/Skills:

• 2-8+ years of experience in sales, account management, or B2B customer service
• Requires 10-15% travel to customer locations, trade shows, or company events
• Strong communication and negotiation skills
• Bi-lingual in Spanish is a plus
• Wholesale or distribution experience
• Experience building trust and relationships with customers and internal teams.
• Experience prioritizing multiple accounts and managing time effectively,
• Experience handling detailed sales tasks.
• Comfortable with CRM systems, sales reporting tools, and standard office software.
• Sales-driven mindset with a focus on customer success
• Self-motivated and goal-oriented
• Excellent problem-solving ability
• Ability to work independently and as part of a team

Other Information:

• Benefits: Base salary + annual discretionary bonus
• Medical coverage, Dental coverage, Vision coverage, PTO, 401(k) with employer match.
• Term life, AD&D, and long-term disability insurance + additional optional voluntary coverage

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.

If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

Location:

Fall River, Massachusetts