Account Manager

Aluvision USA; Duluth (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Life insurance

Disability insurance

Job summary

Aluvision USA seeks an enthusiastic Account Manager to join our growing team. Reporting to the Director of Account Services, you will manage client projects, build lasting relationships, and drive quotes to order delivery with cross-department collaboration.

Role emphasizes client satisfaction, 3-D design insight, and effective communication. ERP familiarity (MS Dynamics) and strong presentation skills are essential.

Qualifications

• 3–5 years customer support or client service experience; industry a plus.
• Bachelor's degree required.
• Ability to envision customer designs with 3-D insight.
• Proven initiative, prioritization, and problem-solving skills.

Responsibilities

• Owns project success with a focus on client satisfaction.
• Builds strong client relationships as part of the sales team.
• Identifies customer requirements and sets expectations.
• Responds to requests with accurate quotes for projects.
• Drives sales through engagement and follow-up on quotes.
• Manages project flow from quote to delivery with cross-team communication.
• Advises clients on product information with Technical Designers.
• Participates in client trainings and showroom visits.
• Uses MS Dynamics for quoting and ordering.

Skills

Customer service

Client relationships

Communication

3-D visualization

Initiative

Education

Bachelor's degree

Tools

MS Dynamics

Job description

Aluvision Inc. is an innovative developer and worldwide supplier of high-quality modular systems and LED solutions in the exhibit and events industry. We have been operating for two decades and support partners across 60 countries. Aluvision is at the forefront of the sustainable modular solutions market and has become one of the top recognizable brands that stands for quality products and customer service. We inspire & connect partners on their creative journey to design and build modular environments.

We are seeking an enthusiastic, driven, and self-motivated account manager to become a part of our growing team. By joining Aluvision, you will become part of a fun and passionate organization that believes in innovation, investing in the future and where customer excellence is key. This position will report to the Director of Account Services and your responsibilities will include:

• Assumes overall responsibility for successful project completion with an emphasis on client satisfaction
• Builds strong client relationships, you are an important link in our sales department alongside our outside sales executives
• Identify and assess customers' requirements and establish realistic expectations
• Respond to requests within established timelines and provide accurate quotes related to their specific projects/needs
• Drive sales through customer engagement and follow up on pending quotes/projects
• Overall management of projects when a quote is requested until order is delivered with strong communication across departments
• Be a valued expert by advising clients in collaboration with our team of Technical Designers, on technical information about our range of products
• Participate in client training events and showroom visits to meet with clients in-person
• Learn, understand, and utilize the ERP system (MS Dynamics) for all quoting and ordering requirements
• Provide excellent customer service by listening to customer concerns or questions, and resolving product and service problems

Requirements

• 3-5 years proven customer support experience or experience as a client service representative, industry experience a plus
• Bachelor's degree is required
• Ability to envision customer designs, have a good 3-D insight
• Proven ability to take initiative, manage priorities effectively, and deliver customer-focused solutions
• Excellent communication and presentation skills

Our Offer

• A culture that empowers its people, sparks innovation and is customer focused
• Collaborative and objective driven environment that builds a cohesive team
• A competitive compensation package in accordance with knowledge and experience
• Comprehensive benefits package: medical, dental, vision, short- and long-term disability, and life insurance
• 401(k) plan with company match

Join Aluvision and help shape the future of modular design.