Account Manager

BrightView Landscapes; Dania Beach (FL); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in the landscaping industry seeks an Account Manager to join their team. This role focuses on building lasting client relationships, ensuring service quality, and driving business growth. Candidates should have strong communication skills and at least 3 years of management experience in a relevant field. The position offers a supportive work environment with competitive benefits and opportunities for career growth.

Benefits

Competitive salary

Paid time off

Health and wellness coverage

401k plan

Qualifications

• Minimum of 3 years in customer service, management, and leadership, preferably in the landscaping industry.
• Experience in developing client relationships.
• Ability to maintain client satisfaction.

Responsibilities

• Build long-term relationships with clients to foster satisfaction and retention.
• Identify and pursue opportunities for ancillary services.
• Lead the resolution of client issues.

Skills

Effective communication skills

Ability to coach

Teamwork

Education

Associate degree in a business-related field

Job description

Join to apply for the Account Manager role at BrightView Landscapes.

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for an Account Manager. Can you picture yourself here?

Here’s What You’d Do

The Account Manager is the primary contact for clients. This role builds long-term relationships that foster client satisfaction and retention, grows the portfolio through ancillary sales and price increases, and ensures quality service.

You’d Be Responsible For

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio; look for ancillary opportunities outside the portfolio to grow the book of business and overall growth for the branch.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Ensure design and bid for proposed enhancement projects are delivered to clients in a timely manner.
• Generate referrals from existing client base and communicate to the Business Developer.
• Develop and maintain long-term relationships with clients focusing on all pertinent points of contact.
• Develop and maintain a schedule to perform “site walkthroughs” during formal meetings with customers to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client issues or concerns as needed.
• Ensure renewals of each account within the assigned client portfolio.
• Proactively listen to potential site enhancement needs of existing clients.
• Communicate regularly with the Operations Manager to ensure client needs and expectations are met or exceeded.
• Coordinate site visits with Operations Manager to review site quality and ensure client expectations are met.
• Support hiring, training, and coaching field crews supporting the portfolio.
• Promote safety compliance.
• Maintain acceptable gross margins for both contract work and ancillary services to meet financial goals.
• Assist the Branch Manager in overall leadership of the branch.
• Maintain satisfactory accounts receivable levels and update CRM notes.
• Coordinate with the Branch Administrator to keep client information current.
• Perform other tasks as assigned by the Branch Manager.

You Might Be a Good Fit If You Have

• Associate degree in a business-related field or equivalent experience.
• Minimum of 3 years in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.
• Effective communication skills.
• Ability to coach, develop, and foster teamwork.

Work Environment

• This role can be remote or based in an office.
• Regular travel by car is required.

Here’s What To Know About Working Here

BrightView offers a supportive environment with opportunities for growth, including landscape design, development, maintenance, and enhancements. We value caring for our clients and team members alike.

Benefits

Competitive salary, paid time off, health and wellness coverage, 401k plan, and more.

Start Your Bright New Career Journey

BrightView is an Equal Employment Opportunity and E-Verify Employer.