Account Manager

Brightview; Dania Beach (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

BrightView seeks an Account Manager who serves as the primary contact for clients, focusing on relationship building, client satisfaction, and portfolio growth. The role includes identifying sales opportunities, ensuring project quality, and supporting branch operations. Join a team committed to excellence in the landscaping industry with opportunities for personal and professional growth.

Benefits

Paid time off

Health and wellness coverage

401(k) savings plan

Qualifications

• 3 years of customer service, management, and leadership experience in landscaping.
• Effective written and verbal communication skills.

Responsibilities

• Build long-term relationships with clients to foster satisfaction and retention.
• Identify and pursue opportunities to sell ancillary services to existing clients.
• Ensure quality service and timely delivery of enhancement project proposals.

Skills

Customer Service

Management

Communication

Teamwork

Education

Associate degree in business-related field

Job description

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for an Account Manager. Can you picture yourself here?

Here’s what you’d do:

The Account Manager is the primary contact for clients. This role builds long-term relationships that foster client satisfaction and retention, grows the portfolio through ancillary sales and price increases, and ensures quality service.

You’d be responsible for:

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio; look for ancillary opportunities outside the portfolio to grow the book of business and overall branch growth.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Ensure design and bid for proposed enhancement projects are delivered to clients in a timely manner.
• Generate referrals from the existing client base and communicate to the Business Developer.
• Develop and maintain long-term relationships with clients, focusing on all pertinent points of contact.
• Perform site walkthroughs during formal meetings with customers to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client issues or concerns as needed.
• Ensure renewals of each account within the assigned client portfolio.
• Proactively listen to potential site enhancement needs of existing clients.
• Communicate regularly with the Operations Manager to ensure client needs and expectations are consistently met or exceeded.
• Coordinate site visits with the Operations Manager to review site quality and meet client expectations.
• Support hiring, training, and coaching of field crews supporting the portfolio.
• Promote compliance with all safety regulations and policies.
• Maintain acceptable gross margins for both base contract work and ancillary services to meet branch financial goals.
• Assist the Branch Manager in overall leadership of the branch, including participation in relevant meetings.
• Maintain satisfactory accounts receivable levels and update CRM account notes as appropriate.
• Coordinate with the Branch Administrator to keep client information current in databases.
• Perform other tasks as assigned by the Branch Manager.

You might be a good fit if you have:

• An associate degree in a business-related field or equivalent experience.
• At least 3 years of customer service, management, and leadership experience in the landscaping industry or local marketplace.
• Effective written and verbal communication skills.
• Ability to coach, develop, and foster a teamwork environment.

Work Environment:

• This role can be remote or based in an office.
• It involves routine travel by car.

Here’s what to know about working here:

At BrightView, we’re passionate about caring for our clients and each other. Despite being the nation’s leading landscape company, we maintain a small company feel and a supportive environment that makes our team members feel at home.

If you’re looking to join talented go-getters tackling big projects, you might have found your match. With services including landscape design, development, maintenance, and enhancements, there’s no limit to what we can do and what you can achieve.

Growing Every Day

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. Along with top-tier opportunities and a competitive salary, you may be eligible for benefits such as:

• Paid time off
• Health and wellness coverage
• 401(k) savings plan

Start Your Bright New Career Journey

BrightView is an Equal Employment Opportunity and E-Verify Employer.