Account Manager

Holistic Partners, Inc; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Startech Networks seeks an Account Manager – Data Center Structured Cabling to grow existing customer accounts across North America. You will be the primary commercial contact, partnering with estimating, project management, and delivery teams to drive retention and profitable growth.

This farmer-focused role emphasizes building long-term relationships with data center owners, hyperscalers, and contractors, cross-selling fiber and copper cabling services, managing renewals, and expanding across

Qualifications

• 5+ years of relevant B2B account management experience.
• Proven success retaining and growing existing customer accounts through repeat projects and expansion across facilities.
• Experience managing relationships with data center customers, contractors, or infrastructure integrators.

Responsibilities

• Build and maintain long-term relationships with existing customers, including data center owners and operators, colocation providers, hyperscale customers, general contractors, electrical contractors, and infrastructure integrators.
• Develop relationships with corporate decision-makers and site-level stakeholders across construction, infrastructure engineering, operations, procurement, and project management.
• Understand each customer’s priorities, project requirements, procurement processes, and upcoming infrastructure plans.
• Conduct regular customer meetings and account reviews to discuss delivery performance, feedback, and future requirements.
• Identify customer concerns early and coordinate timely resolution with project management and delivery teams.

Skills

Account management

Relationship building

B2B sales

Forecasting

Travel readiness

Job description

Job Title: Account Manager – Data Center Structured Cabling

Company: Startech Networks

Market Responsibility: Assigned accounts across North America

Role Overview

• Client is seeking a relationship-driven Account Manager to manage and grow existing customer accounts within its data center structured cabling business.
• This is a farmer-focused role, suited to someone who excels at strengthening customer relationships, securing repeat projects, and expanding business across additional facilities, services, and programs.
• The Account Manager will serve as the primary commercial contact for assigned customers, working closely with estimating, project management, and delivery teams to ensure customer satisfaction, retention, and profitable account growth.

Key Responsibilities

Customer Relationship Management

• Build and maintain long-term relationships with existing customers, including data center owners and operators, colocation providers, hyperscale customers, general contractors, electrical contractors, and infrastructure integrators.
• Develop relationships with corporate decision-makers and site-level stakeholders across construction, infrastructure engineering, operations, procurement, and project management.
• Understand each customer’s priorities, project requirements, procurement processes, and upcoming infrastructure plans.
• Conduct regular customer meetings and account reviews to discuss delivery performance, feedback, and future requirements.
• Identify customer concerns early and coordinate timely resolution with project management and delivery teams.

Account Retention & Expansion

• Develop account growth plans identifying upcoming projects, additional facilities, key stakeholders, and opportunities to increase Startech’s share of customer spend.
• Convert existing relationships and completed projects into repeat engagements, broader scopes, and opportunities across additional sites.
• Identify and cross-sell fiber and copper structured cabling services for new builds, expansions, upgrades, and moves, adds, and changes.
• Manage contract renewals, service extensions, and preferred-vendor relationships where applicable.
• Build relationships across multiple customer departments to strengthen account continuity and uncover additional requirements.
• Maintain visibility into competitor activity and address risks to customer retention.

Proposal & Delivery Coordination

• Work with estimating and delivery teams to review customer drawings, specifications, bills of quantities, schedules, and acceptance requirements.
• Coordinate proposals covering scope, labor, materials, pricing, exclusions, and execution timelines.
• Ensure proposals address installation, testing, certification, labeling, and as-built documentation requirements.
• Align customer commitments with delivery capacity, site access, project sequencing, and deadlines.
• Coordinate a clear handover of awarded work to project management and delivery teams.
• Remain engaged throughout execution to support customer communication and identify follow-on opportunities.

Commercial & Account Ownership

• Achieve assigned account bookings, revenue, and gross profit targets.
• Negotiate pricing, scope, milestones, payment terms, warranties, and change orders within approved guidelines.
• Protect profitability through accurate scope definition, disciplined pricing, and timely management of commercial changes.
• Maintain accurate CRM records, account plans, opportunity updates, and forecasts.
• Support finance with billing clarifications, payment follow-up, and commercial dispute resolution.

Candidate Requirements

• Typically 5+ years of relevant B2B account management or services sales experience, including demonstrated experience with data center structured cabling services.
• Proven success retaining and growing existing customer accounts through repeat projects, cross-selling, and expansion across multiple facilities.
• Experience managing relationships with data center customers, general contractors, electrical contractors, or infrastructure integrators.
• Experience selling fiber and copper cabling installation services.
• Working knowledge of fiber connectivity, copper cabling, racks and cabinets, pathways, cable management, testing, and certification.
• Familiarity with applicable structured cabling standards and customer-specific data center specifications.
• Experience coordinating proposals, competitive bids, contract renewals, and commercial negotiations.
• Ability to work with estimating and delivery teams to assess costs, gross margins, scope boundaries, and delivery risks.
• Strong relationship management, account planning, communication, negotiation, and forecasting skills.
• Willingness to travel for customer meetings, account reviews, and site visits.

Success Measures

• Customer retention and satisfaction.
• Revenue and gross profit growth within assigned accounts.
• Repeat-project awards and contract renewals.
• Expansion into additional customer facilities, departments, and programs.
• Cross-selling of relevant structured cabling services.
• Account pipeline quality and forecast accuracy.
• Timely resolution of customer and commercial concerns.