Account Manager

Exotic Automation & Supply; Comstock Charter Township (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

Exotic Automation & Supply is seeking a Company Representative to identify, develop and maintain sales opportunities and business relationships within an assigned territory in Michigan. The role emphasizes customer relationship management, territory planning, and cross-functional collaboration across quotes, pricing, and support functions.

The incumbent will manage accounts, pursue new opportunities, and coordinate with purchasing and AR to optimize profitability and cash flow while upholding

Qualifications

• Bachelor’s degree in related area of responsibility (may substitute three years of sales-related work experience).
• Three years of experience in a sales-related role—industry specific preferred.
• Previous experience working on a computer—CRM experience preferred.
• Ability to be available for 24-hour customer support.
• Valid driver’s license.
• Ability to maintain a vehicle that seats four adults comfortably as well as meeting Exotic standards for cleanliness, safety and insurance compliance.

Responsibilities

• Develop and maintain strong relationships with key decision-makers and influencers in each customer facility.
• Execute customer visits according to the Territory Plan to strengthen partnerships and identify growth opportunities.
• Provide and coordinate technical support on all essential products and services for customers.
• Follow up on all sales leads in a timely and professional manner.
• Manage sales performance and gross margin targets for all product lines and services as outlined in annual forecasts and territory plans.
• Develop, implement, and maintain comprehensive Customer Account Plans and Territory Plans for assigned accounts.
• Identify and pursue new customer development opportunities within and surrounding the assigned territory.
• Define and execute strategies for target accounts to maximize market penetration.
• Manage territory-specific blanket orders to optimize profitability where applicable.
• Gather necessary information to prepare accurate quotations for customer requests.
• Negotiate premium margins during the quote preparation process to maximize order profitability.
• Follow up on quotation opportunities and document all activity in the contact management system.
• Demonstrate knowledge of and effectively promote the company’s unique value proposition (the “Exotic Advantage”).
• Identify, document, and validate customer engagement opportunities (C.A.R.E.) as defined in the Territory Plan.
• Submit corrective action plans for territories performing below 90% of sales targets.
• Coordinate with purchasing to identify sourcing solutions for customer requirements.
• Support accounts receivable efforts by facilitating customer communication and payment resolution when requested.
• Participate in resolution of overstock inventory situations where applicable.
• Submit itinerary, call reports, and expense reports in accordance with company policy and procedures.
• Builds customer relationships through appropriate business entertainment within ethical guidelines and in accordance with company code of ethics.
• Documents customer concerns and participates in their timely resolution.
• Participates in joint sales calls with colleagues and suppliers to develop comprehensive account strategies and strengthen customer partnerships.
• Participates in internal and external training programs to enhance product knowledge, sales skills, and industry expertise.
• Participates in corporate onboarding and orientation programs as required.
• Performs other duties as assigned or requested to support team and organizational objectives.

Skills

CRM experience

Customer relationship management

Vehicle upkeep

24-hour customer support

Education

Bachelor’s degree in related area

Tools

CRM system

Job description

General Summary: Company Representative responsible for identifying, developing and maintaining sales opportunities and business relationships for an assigned group of customers within a designated territory.

What You Will Do (Essential Job Functions):
Customer Relationship Management

• Develop and maintain strong relationships with key decision-makers and influencers in each customer facility
• Execute customer visits according to the Territory Plan to strengthen partnerships and identify growth opportunities
• Provide and coordinate technical support on all essential products and services for customers

Sales & Revenue Management

• Follow up on all sales leads in a timely and professional manner
• Manage sales performance and gross margin targets for all product lines and services as outlined in annual forecasts and territory plans
• Develop, implement, and maintain comprehensive Customer Account Plans and Territory Plans for assigned accounts
• Identify and pursue new customer development opportunities within and surrounding the assigned territory
• Define and execute strategies for target accounts to maximize market penetration
• Manage territory-specific blanket orders to optimize profitability where applicable

Quoting & Pricing

• Gather necessary information to prepare accurate quotations for customer requests
• Negotiate premium margins during the quote preparation process to maximize order profitability
• Follow up on quotation opportunities and document all activity in the contact management system

Strategic Planning & Performance

• Demonstrate knowledge of and effectively promote the company’s unique value proposition (the “Exotic Advantage”)
• Identify, document, and validate customer engagement opportunities (C.A.R.E.) as defined in the Territory Plan
• Submit corrective action plans for territories performing below 90% of sales targets

Operational Support

• Coordinate with purchasing to identify sourcing solutions for customer requirements
• Support accounts receivable efforts by facilitating customer communication and payment resolution when requested
• Participate in resolution of overstock inventory situations where applicable
• Submit itinerary, call reports, and expense reports in accordance with company policy and procedures

Supplemental Job Functions

• Builds customer relationships through appropriate business entertainment within ethical guidelines and in accordance with company code of ethics
• Documents customer concerns and participates in their timely resolution
• Participates in joint sales calls with colleagues and suppliers to develop comprehensive account strategies and strengthen customer partnerships
• Participates in internal and external training programs to enhance product knowledge, sales skills, and industry expertise
• Participates in corporate onboarding and orientation programs as required
• Performs other duties as assigned or requested to support team and organizational objectives

Knowledge, Skills and Abilities Required

• Bachelor’s degree in related area of responsibility (may substitute three (3) years of sales-related work experience)
• Three (3) years of experience in sales-related role—industry specific preferred
• Previous experience working on a computer–CRM experience preferred
• Ability to be available for 24-hour customer support
• Valid driver’s license
• Ability to maintain a vehicle that seats four adults comfortably as well as meeting Exotic standards for cleanliness, safety and insurance compliance

Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.