Account Manager

Exotic Automation & Supply; Kalamazoo (MI); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Exotic Automation & Supply seeks a results-driven Sales/Account Manager to drive growth within an assigned territory in the United States. You will develop strong relationships with decision-makers, execute visits per Territory Plan, and provide technical product support to customers.

Responsibilities include managing sales performance, developing account and territory plans, and identifying new opportunities while coordinating with purchasing and finance for sourcing and payment resolution.

Formación

• Bachelor's degree in a related field, or 3 years of sales experience.
• Three years of sales experience preferred in the industry.
• CRM experience preferred.
• Willingness to be available for 24-hour customer support.
• Valid driver's license.
• Ability to maintain a vehicle meeting Exotic standards for cleanliness, safety and insurance compliance.

Responsabilidades

• Develop and maintain relationships with key decision-makers in each customer facility.
• Execute customer visits according to the Territory Plan to grow partnerships.
• Provide and coordinate technical support on products and services.
• Follow up on sales leads promptly.
• Manage sales performance and gross margin targets for all product lines and services.
• Develop, implement, and maintain Customer Account Plans and Territory Plans.
• Identify and pursue new customer development opportunities within the territory.
• Define and execute strategies for target accounts to maximize market penetration.
• Coordinate with purchasing to identify sourcing solutions for customer requirements.
• Support accounts receivable efforts and payment resolution when requested.
• Submit itinerary, call reports, and expense reports as required.
• Participate in training programs to enhance product knowledge and sales skills.

Conocimientos

CRM experience

Sales experience

Negotiation

Territory management

Account planning

Educación

Bachelor's degree

Descripción del empleo

General Summary:

Company Representative responsible for identifying, developing and maintaining sales opportunities and business relationships for an assigned group of customers within a designated territory.

What You Will Do (Essential Job Functions):

Customer Relationship Management

• Develop and maintain strong relationships with key decision-makers and influencers in each customer facility
• Execute customer visits according to the Territory Plan to strengthen partnerships and identify growth opportunities
• Provide and coordinate technical support on all essential products and services for customers
• Follow up on all sales leads in a timely and professional manner

Sales & Revenue Management

• Manage sales performance and gross margin targets for all product lines and services as outlined in annual forecasts and territory plans
• Develop, implement, and maintain comprehensive Customer Account Plans and Territory Plans for assigned accounts
• Identify and pursue new customer development opportunities within and surrounding the assigned territory
• Define and execute strategies for target accounts to maximize market penetration
• Manage territory-specific blanket orders to optimize profitability where applicable

Quoting & Pricing

• Gather necessary information to prepare accurate quotations for customer requests
• Negotiate premium margins during the quote preparation process to maximize order profitability
• Follow up on quotation opportunities and document all activity in the contact management system

Strategic Planning & Performance

• Demonstrate knowledge of and effectively promote the company's unique value proposition (the "Exotic Advantage")
• Identify, document, and validate customer engagement opportunities (C.A.R.E.) as defined in the Territory Plan
• Submit corrective action plans for territories performing below 90% of sales targets

Operational Support

• Coordinate with purchasing to identify sourcing solutions for customer requirements
• Support accounts receivable efforts by facilitating customer communication and payment resolution when requested
• Participate in resolution of overstock inventory situations where applicable
• Submit itinerary, call reports, and expense reports in accordance with company policy and procedures

Supplemental Job Functions:

• Builds customer relationships through appropriate business entertainment within ethical guidelines and in accordance with company code of ethics
• Documents customer concerns and participates in their timely resolution
• Participates in joint sales calls with colleagues and suppliers to develop comprehensive account strategies and strengthen customer partnerships
• Participates in internal and external training programs to enhance product knowledge, sales skills, and industry expertise
• Participates in corporate onboarding and orientation programs as required
• Performs other duties as assigned or requested to support team and organizational objectives

Knowledge, Skills and Abilities Required:

• Bachelor's degree in related area of responsibility (may substitute three (3) years of sales-related work experience)
• Three (3) years of experience in sales-related role - industry specific preferred
• Previous experience working on a computer - CRM experience preferred
• Ability to be available for 24-hour customer support
• Valid driver's license
• Ability to maintain a vehicle that seats four adults comfortably as well as meeting Exotic standards for cleanliness, safety and insurance compliance

Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.