Account Manager

Exotic Automation & Supply; Grand Rapids (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Exotic Automation & Supply in Grand Rapids, Michigan is looking for a Company Representative responsible for developing and maintaining sales opportunities. You will be tasked with managing customer relationships, executing sales strategies, and ensuring sales performance meets targets.

The ideal candidate will have a Bachelor's degree in a related field or equivalent experience, along with strong sales skills and the ability to provide customer support. Excellent communication skills and CRM experience are preferred.

Qualifications

• Bachelor's degree in a relevant field or three years of sales experience.
• At least three years of experience in a sales-related role.
• Ability to be available for 24-hour customer support.

Responsibilities

• Develop and maintain relationships with key decision-makers.
• Manage sales performance and gross margin targets.
• Gather information to prepare accurate quotations.

Skills

Sales experience

Customer relationship management

Communication skills

Education

Bachelor's degree in a related area

Tools

CRM software

Job description

General Summary

Company Representative responsible for identifying, developing and maintaining sales opportunities and business relationships for an assigned group of customers within a designated territory.

What You Will Do (Essential Job Functions)

Customer Relationship Management

• Develop and maintain strong relationships with key decision-makers and influencers in each customer facility
• Execute customer visits according to the Territory Plan to strengthen partnerships and identify growth opportunities
• Provide and coordinate technical support on all essential products and services for customers
• Follow up on all sales leads in a timely and professional manner

Sales & Revenue Management

• Manage sales performance and gross margin targets for all product lines and services as outlined in annual forecasts and territory plans
• Develop, implement, and maintain comprehensive Customer Account Plans and Territory Plans for assigned accounts
• Identify and pursue new customer development opportunities within and surrounding the assigned territory
• Define and execute strategies for target accounts to maximize market penetration
• Manage territory-specific blanket orders to optimize profitability where applicable

Quoting & Pricing

• Gather necessary information to prepare accurate quotations for customer requests
• Negotiate premium margins during the quote preparation process to maximize order profitability
• Follow up on quotation opportunities and document all activity in the contact management system

Strategic Planning & Performance

• Demonstrate knowledge of and effectively promote the company's unique value proposition (the "Exotic Advantage")
• Identify, document, and validate customer engagement opportunities (C.A.R.E.) as defined in the Territory Plan
• Submit corrective action plans for territories performing below 90% of sales targets

Operational Support

• Coordinate with purchasing to identify sourcing solutions for customer requirements
• Support accounts receivable efforts by facilitating customer communication and payment resolution when requested
• Participate in resolution of overstock inventory situations where applicable
• Submit itinerary, call reports, and expense reports in accordance with company policy and procedures

Supplemental Job Functions

• Build customer relationships through appropriate business entertainment within ethical guidelines and in accordance with company code of ethics
• Document customer concerns and participate in their timely resolution
• Participate in joint sales calls with colleagues and suppliers to develop comprehensive account strategies and strengthen customer partnerships
• Participate in internal and external training programs to enhance product knowledge, sales skills, and industry expertise
• Participate in corporate onboarding and orientation programs as required
• Perform other duties as assigned or requested to support team and organizational objectives

Knowledge, Skills and Abilities Required

• Recruiter must have Bachelor's degree in related area of responsibility (may substitute three (3) years of sales-related work experience)
• Three (3) years of experience in a sales-related role—industry specific preferred
• Previous experience working on a computer; CRM experience preferred
• Ability to be available for 24‑hour customer support
• Valid driver's license
• Ability to maintain a vehicle that seats four adults comfortably as well as meeting Exotic standards for cleanliness, safety and insurance compliance

Exotic Automation & Supply maintains a drug‑free workplace, including testing for marijuana.