Account Manager

Exotic Automation & Supply Inc.; Grand Rapids (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Exotic Automation & Supply Inc. seeks a Company Representative in Grand Rapids, MI, responsible for developing and maintaining customer relationships and sales opportunities. The ideal candidate will have a Bachelor's degree or three years of sales experience.

Key responsibilities include managing sales performance, preparing quotations, and supporting operational needs. Candidates must be customer-oriented, possess strong negotiation skills, and be adept in CRM systems. A valid driver's license and willingness to provide 24-hour support are required.

Qualifications

• Bachelor's degree in related area of responsibility or three years of sales experience.
• Three years of experience in a sales-related role preferred.
• Previous experience working with computers and CRM is preferred.

Responsibilities

• Develop and maintain strong relationships with customers.
• Manage sales performance and gross margin targets.
• Prepare accurate quotations and negotiate margins.
• Identify and pursue new customer development opportunities.

Skills

Sales strategy development

Customer relationship management

Negotiation skills

Technical support

Education

Bachelor's degree in a related field or 3 years of sales experience

Tools

CRM software

Job description

General Summary:

Company Representative responsible for identifying, developing and maintaining sales opportunities and business relationships for an assigned group of customers within a designated territory.

What You Will Do (Essential Job Functions):

Customer Relationship Management

• Develop and maintain strong relationships with key decision-makers and influencers in each customer facility
• Execute customer visits according to the Territory Plan to strengthen partnerships and identify growth opportunities
• Provide and coordinate technical support on all essential products and services for customers
• Follow up on all sales leads in a timely and professional manner

Sales & Revenue Management

• Manage sales performance and gross margin targets for all product lines and services as outlined in annual forecasts and territory plans
• Develop, implement, and maintain comprehensive Customer Account Plans and Territory Plans for assigned accounts
• Identify and pursue new customer development opportunities within and surrounding the assigned territory
• Define and execute strategies for target accounts to maximize market penetration
• Manage territory-specific blanket orders to optimize profitability where applicable

Quoting & Pricing

• Gather necessary information to prepare accurate quotations for customer requests
• Negotiate premium margins during the quote preparation process to maximize order profitability
• Follow up on quotation opportunities and document all activity in the contact management system

Strategic Planning & Performance

• Demonstrate knowledge of and effectively promote the company's unique value proposition (the "Exotic Advantage")
• Identify, document, and validate customer engagement opportunities (C.A.R.E.) as defined in the Territory Plan
• Submit corrective action plans for territories performing below 90% of sales targets

Operational Support

• Coordinate with purchasing to identify sourcing solutions for customer requirements
• Support accounts receivable efforts by facilitating customer communication and payment resolution when requested
• Participate in resolution of overstock inventory situations where applicable
• Submit itinerary, call reports, and expense reports in accordance with company policy and procedures

Supplemental Job Functions:

• Builds customer relationships through appropriate business entertainment within ethical guidelines and in accordance with company code of ethics
• Documents customer concerns and participates in their timely resolution
• Participates in joint sales calls with colleagues and suppliers to develop comprehensive account strategies and strengthen customer partnerships
• Participates in internal and external training programs to enhance product knowledge, sales skills, and industry expertise
• Participates in corporate onboarding and orientation programs as required
• Performs other duties as assigned or requested to support team and organizational objectives

Knowledge, Skills and Abilities Required:

• Bachelor's degree in related area of responsibility (may substitute three (3) years of sales-related work experience)
• Three (3) years of experience in sales-related role—industry specific preferred
• Previous experience working on a computer--CRM experience preferred
• Ability to be available for 24-hour customer support
• Valid driver's license
• Ability to maintain a vehicle that seats four adults comfortably as well as meeting Exotic standards for cleanliness, safety and insurance compliance

Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.