ACCOUNT MANAGER

Sports Imports, Inc.; Columbus, Northern (OH, KY); Hybrid; USD 52,000 - 75,000; Full time

Job summary

Sports Imports is seeking an Account Manager to deliver outstanding customer service, manage CRM data, and support the sales team in reaching targets. The role interfaces with marketing to implement product-focused sales strategies and strengthen client relationships across accounts.

The ideal candidate is detail-oriented, customer-focused, and capable of juggling multiple priorities in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• 2+ years of experience in account management, customer service, or sales support.
• Proficiency in CRM tools and Microsoft Office Suite.
• Exceptional communication and interpersonal skills, with the ability to build strong client relationships.
• Detail-oriented and organized with strong problem-solving skills.

Responsibilities

• Serve as the primary point of contact for customer inquiries, ensuring timely and accurate responses.
• Resolve customer issues with professionalism and empathy, maintaining the company’s reputation for excellent service.
• Build and maintain strong relationships with clients for long-term satisfaction and loyalty.
• Maintain and update customer information and interactions in the CRM system.
• Generate CRM reports to provide insights into customer trends, pipeline health, and sales performance.
• Identify opportunities for upselling, cross-selling, and customer retention using CRM data.
• Prepare proposals, manage accounts, and follow up on leads in collaboration with the sales team.
• Coordinate the sales process to ensure smooth handoffs and cross-team communication.
• Track progress against sales goals and report updates to leadership.
• Support account management initiatives to drive revenue.

Skills

Exceptional communication

Detail-oriented

Interpersonal skills

Cross-functional collaboration

Education

Bachelor’s degree in Business/Marketing

Tools

CRM tools

Microsoft Office

Job description

ABOUT US

Sports Imports, an industry leader in volleyball equipment design, engineering, and manufacturing since 1976, became a 100% employee-owned business in 2023. Focused on providinga customer-centric experience and product excellence for all levels of play, the company has partnered exclusively withSenohsince itsinception. Sports Imports revolutionized the sport with innovative products, including the first all-carbon volleyball pole, known for its strength, safety, and Lifetime Performance Warranty. As a trusted supplier, they are the official net system provider for NCAA, NJCAA, USAV, NFHS, and AVCA, and have earned the confidence of over 92% of Division I programs and provided more than 50,000 net systems to high schools across the U.S.

SPORTS IMPORTS CULTURE

At Sports Imports, we value innovation, creativity, and problem-solving, driven by our core values: Customer Commitment, Excellence, Teamwork, Integrity, Heart, and Grit. We offer a fast-paced environment with opportunities to engage in the sports community through trade shows, events, and partnerships. Our team is encouraged to take initiative, think creatively, and pursue growth,fosteringcollaborationand the sharing ofnew ideas.

JOB SUMMARY

The Sports ImportsAccount Managerplays a vital role in providing exceptional customer service, managing CRM data, and supporting the sales team in achieving goals. This position ensures seamless collaboration with the marketing team to execute product-focused sales strategies, aligning efforts to maximize revenue and client satisfaction. The ideal candidate is detail-oriented, customer-focused, and skilled in balancing multiple priorities to drive results.

KEY RESPONSIBILITIES AND TASKS

Customer Service Excellence

• Serve as the primary point of contact for customer inquiries, ensuringtimelyandaccurateresponses.

• Resolve customer issues with professionalism, empathy, and efficiency,maintainingSports Imports’ reputation for exceptional service.

• Build andmaintainstrong relationships with clients, ensuring long-term satisfaction and loyalty.

CRM Management and Data Integrity

• Maintain and update customer information and interactions in the CRM system, ensuring data accuracy and completeness.

• Generate reports from the CRM to provide insights into customer trends, pipeline health, and sales performance.

• Use CRM data toidentifyopportunities for upselling, cross-selling, and customer retention.

Sales Support

• Assist Sales Representatives in preparing proposals, managing accounts, and following up on leads.

• Collaborate with the sales team to ensure alignmentonstrategies, goals, and client needs.

• Help coordinate and manage the sales process, ensuring smooth handoffs and communication across teams.

Meeting Sales Target Goals

• Contribute to achieving individual and team sales targets by supporting account management activities and strategic initiatives.

• Proactivelyidentifyopportunities to driveadditionalrevenue through upselling and client engagement.

• Track progress against sales goals and provide regular updates to leadership.

QUALIFICATIONS AND SKILLS

• Bachelor’s degree in Business, Marketing, ora relatedfield preferred.

• 2+ years of experience in account management, customer service, or sales support.

• Proficiencyin CRM tools and Microsoft Office Suite.

• Exceptional communication and interpersonal skills, with the ability to build strong client relationships.

• Detail-oriented and organized, with strong problem-solving skills.

• Ability to work collaboratively with cross-functional teams, including sales and marketing.

• Familiarity with the sports industry or a passion for sports is a plus.

WHY JOIN SPORTS IMPORTS?

At Sports Imports,you'remore than anemployee—you'rean owner. As a 100% employee-owned company (ESOP), every team membershares inour success andhas the opportunity tobuild long-term financial value while making a meaningful impact every day. We complement that ownership mindset with competitive compensation, a comprehensive benefits package, and a culture that invests in the growth and success of its people. Join a team where your contributions matter, your voice is heard, and your work helps power the industry's premium volleyball equipment brand.