Customer Service & Inside Sales Representative

Omaha Sports and Games Company; Omaha (NE); Hybrid; USD 29,000 - 39,000; Full time

Job summary

Omaha Sports and Games is seeking a Customer Service & Inside Sales Representative to handle evenings and weekend contact with customers across calls, texts, and emails. You’ll help buyers by answering questions, guiding product choices, and closing sales with a focus on outstanding service.

You’ll follow up on abandoned carts and quotes, nurture sales opportunities, and maintain accurate notes while delivering a top-tier customer experience.

Qualifications

• Excellent verbal and written communication skills.
• Strong phone presence and confidence speaking with customers.
• Ability to work independently and manage time effectively.
• Comfortable navigating websites, researching products, and learning new software.
• Strong problem solving skills and attention to detail.
• A customer first attitude combined with a sales driven mindset.
• Dependability and consistent availability during the required schedule.
• Ability to manage customer conversations professionally, including difficult or frustrated customers.

Responsibilities

• Answer incoming customer phone calls immediately and professionally
• Respond quickly to customer text messages and emails
• Assist customers with product questions, shipping information, order updates, availability, and purchasing concerns
• Utilize our website, manufacturer resources, internal systems, and other tools to provide accurate information
• Take ownership of customer inquiries and follow through until their questions or concerns are resolved
• Ensure every customer receives friendly, knowledgeable, and professional service
• Help customers select the right products for their needs and budget
• Confidently recommend products and guide customers toward purchasing decisions
• Identify opportunities to upsell accessories, upgrades, and complementary products
• Overcome common purchasing objections and confidently ask for the sale
• Follow up with abandoned carts, open quotes, previous inquiries, and other sales opportunities
• Proactively contact potential customers during slower periods to generate additional revenue
• Help convert website visitors and incoming customer inquiries into completed purchases
• Work independently during evenings and weekends with limited direct supervision
• Manage multiple customer conversations across phone, text, and email
• Prioritize incoming customer inquiries while staying productive with outbound sales opportunities
• Maintain accurate customer notes and follow up information
• Recognize when an issue requires management assistance and communicate it appropriately
• Take personal ownership of customer satisfaction, response times, and sales performance

Skills

Communication skills

Phone presence

Independence

Time management

Problem solving

Customer-first mindset

Reliability

Handling difficult customers

Job description

CUSTOMER SERVICE & INSIDE SALES REPRESENTATIVE

OMAHA SPORTS AND GAMES

Omaha Sports and Games is a growing eCommerce company specializing in premium sports equipment, arcade games, fitness equipment, game room products, and recreational products.

We help customers across the country find the right products for their homes, businesses, schools, and recreational facilities.

Our mission is simple: Go the extra mile every time.

We're looking for a motivated Customer Service & Inside Sales Representative who takes pride in delivering exceptional customer service, enjoys helping people, and knows how to turn great conversations into sales.

ABOUT THE ROLE

This is not your typical customer service position.

You’ll be one of the primary points of contact for our customers during evenings and weekends, when many other online retailers are unavailable.

Your main responsibility will be answering incoming phone calls, responding to customer texts and emails, answering product questions, and helping customers confidently make purchasing decisions.

You’ll need to think quickly, research effectively, communicate clearly, and take ownership of customer conversations.

We’re looking for someone who doesn’t just answer questions. They help customers find solutions, overcome purchasing concerns, and close sales.

When incoming customer volume slows down, you’ll proactively follow up with existing sales opportunities, abandoned carts, open quotes, and customers who haven’t completed their purchases.

Your goal is to deliver an incredible customer experience while helping our company grow.

KEY RESPONSIBILITIES

• Answer incoming customer phone calls immediately and professionally
• Respond quickly to customer text messages and emails
• Assist customers with product questions, shipping information, order updates, availability, and purchasing concerns
• Utilize our website, manufacturer resources, internal systems, and other tools to provide accurate information
• Take ownership of customer inquiries and follow through until their questions or concerns are resolved
• Ensure every customer receives friendly, knowledgeable, and professional service

SALES & REVENUE GROWTH

• Help customers select the right products for their needs and budget
• Confidently recommend products and guide customers toward purchasing decisions
• Identify opportunities to upsell accessories, upgrades, and complementary products
• Overcome common purchasing objections and confidently ask for the sale
• Follow up with abandoned carts, open quotes, previous inquiries, and other sales opportunities
• Proactively contact potential customers during slower periods to generate additional revenue
• Help convert website visitors and incoming customer inquiries into completed purchases

INDEPENDENCE & ACCOUNTABILITY

• Work independently during evenings and weekends with limited direct supervision
• Manage multiple customer conversations across phone, text, and email
• Prioritize incoming customer inquiries while staying productive with outbound sales opportunities
• Maintain accurate customer notes and follow up information
• Recognize when an issue requires management assistance and communicate it appropriately
• Take personal ownership of customer satisfaction, response times, and sales performance

WHO WE’RE LOOKING FOR

The ideal candidate is friendly, confident, self motivated, and naturally sales minded.

You should enjoy helping customers, but you should also enjoy closing deals!

REQUIRED QUALIFICATIONS

• Excellent verbal and written communication skills
• Strong phone presence and confidence speaking with customers
• Ability to work independently and manage time effectively
• Comfortable navigating websites, researching products, and learning new software
• Strong problem solving skills and attention to detail
• A customer first attitude combined with a sales driven mindset
• Dependability and consistent availability during the required schedule
• Ability to manage customer conversations professionally, including difficult or frustrated customers

PREFERRED QUALIFICATIONS

• Previous customer service or inside sales experience
• Experience selling products online or over the phone
• Experience with eCommerce platforms such as Shopify
• Familiarity with CRM systems and customer support software
• Experience following up with leads and closing sales
• Interest in sports, fitness, arcade games, or recreational products

SCHEDULE & AVAILABILITY

This position is designed to provide live customer service and sales support during evenings and weekends.

• Saturday: 10:00 AM to 10:00 PM
• Sunday: 10:00 AM to 10:00 PM
• Monday: 5:00 PM to 10:00 PM
• Tuesday: 5:00 PM to 10:00 PM
• Wednesday: 5:00 PM to 10:00 PM
• Thursday: Off
• Friday: Off

Full time position averaging 40 paid hours per week, with scheduled breaks and minor adjustments to the above coverage hours as needed.

Candidates must be comfortable working evenings and weekends, including extended weekend shifts.

EMPLOYMENT DETAILS

• Compensation: $25/hour + performance based sales incentives
• Employment Type: Full Time | 40 Hours Per Week
• Location: Omaha, NE / Remote opportunities available
• Schedule: Saturday through Wednesday | Evenings & Weekends

COMPENSATION

• Starting Pay: $25/hour
• Performance based sales incentives
• Opportunity for compensation growth based on performance
• Full time, consistent weekly schedule
• Opportunity to grow alongside an expanding eCommerce company

We believe great salespeople should be rewarded for helping customers and driving business growth.

WHAT SUCCESS LOOKS LIKE

• Answers incoming calls promptly and provides an exceptional customer experience
• Responds quickly and professionally to texts and emails
• Finds accurate answers without needing constant management assistance
• Confidently converts customer inquiries into completed purchases
• Identifies upselling opportunities that genuinely benefit the customer
• Consistently follows up with sales opportunities
• Remains productive even when inbound customer volume is low
• Helps our company increase revenue while maintaining excellent customer satisfaction

WHY JOIN OMaha SPORTS AND GAMES?

We're a growing company with an entrepreneurial mindset and a team that genuinely cares about our customers.

We value people who take ownership, solve problems, communicate well, and constantly look for ways to improve.

OUR CORE VALUES

• Go the extra mile every time
• Play like a championship level teammate
• Put customers first
• Get better every day

If you're someone who enjoys helping people, loves closing sales, and wants to make a meaningful impact on a growing business, we'd love to hear from you.