Account Manager

Michael Page; Cleveland (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Michael Page is seeking an Industrial Account Manager to manage and grow an established portfolio of customer accounts, building trusted partnerships with manufacturers, distributors, and e-commerce clients.

You will identify opportunities for account growth, coordinate with cross-functional teams, monitor satisfaction, and present reviews to leadership, with a focus on long-term value and revenue growth.

Qualifications

• Strong experience managing customer relationships in a B2B environment.
• Excellent communication and presentation skills.
• Consultative mindset focused on partnership and long-term success.
• Strong organizational and multi-account management abilities.
• Analytical thinking to identify trends and growth opportunities.
• Collaborative, cross-functional teamwork.
• Proven track record of increasing revenue or retaining customers.

Responsibilities

• Build and maintain relationships with customers and act as trusted partner.
• Identify opportunities to expand business within accounts.
• Manage inventory and supply programs to ensure availability.
• Collaborate with cross-functional teams to deliver solutions.
• Support strategic account planning and growth initiatives.
• Prepare and present business reviews and account activity reports.
• Monitor customer satisfaction and address escalations.
• Contribute to marketing efforts and business development.
• Analyze customer needs and market trends to develop value-creating recommendations.

Skills

Account management

B2B experience

Communication skills

Presentation skills

Consultative selling

Organizational skills

Analytical thinking

Cross-functional collaboration

Revenue growth

Inventory management

Job description

Industrial Account Manager

Job Description

Customer-focused industrial solutions provider that helps manufacturers, distributors, and e-commerce companies improve operational efficiency through customized packaging materials, equipment, inventory management programs, and process improvement initiatives.

Building and maintaining strong relationships with customers and serving as a trusted business partner.

Identifying opportunities to expand business within existing accounts and drive revenue growth.

Managing inventory and supply programs to ensure product availability and operational efficiency.

Collaborating with cross-functional teams to deliver solutions and resolve customer challenges.

Supporting strategic account planning and executing growth initiatives alongside leadership.

Preparing and presenting business reviews, performance updates, and account activity reports.

Monitoring customer satisfaction, addressing escalations, and assisting with collections when needed.

Contributing to marketing efforts and broader business development objectives.

Analyzing customer needs and market trends to develop recommendations that create measurable value.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

Strong experience managing customer relationships in a B2B environment.

Ability to uncover client needs and recommend solutions that deliver measurable business value.

Excellent communication and presentation skills, with the confidence to engage stakeholders at multiple levels.

A consultative mindset focused on partnership, problem-solving, and long-term customer success.

Strong organizational skills with the ability to manage multiple accounts, projects, and priorities simultaneously.

Analytical thinking and the ability to identify trends, opportunities, and strategies for account growth.

Collaborative approach with experience working cross-functionally to support customer objectives.

Resourceful, self-motivated, and comfortable operating in a fast-paced environment.

A track record of increasing revenue, improving customer retention, or expanding existing accounts.

Experience with inventory management, supply chain, manufacturing, distribution, or other operationally focused industries is beneficial but not required.

Not for New York City Applicants. Pursuant to the San Francisco Fair Chance Ordinance, Michael Page will consider for employment qualified applicants with arrest and conviction records. Michael Page will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.

What's on Offer

Managing and growing an established portfolio of customer accounts.

Significant visibility and partnership with leadership and cross-functional teams.

The ability to influence customer strategy and deliver meaningful business value.

A collaborative, team-oriented culture focused on long-term customer relationships.

Exposure to a broad range of industries and business operations.

Opportunities for professional growth, career advancement, and increased responsibility.

A dynamic role that combines relationship management, operational support, and business development.

The chance to make a measurable impact on revenue growth, customer retention, and overall business performance.