Account Manager

Michael Page; South Bend (IN); On-site; USD 55,000 - 90,000; Full time

Job summary

Michael Page is seeking an Account Manager in the United States (South Bend, IN) to manage and grow a portfolio of existing customer accounts. You will build relationships, identify opportunities, and serve as a trusted advisor across sales, procurement, and operations.

You will oversee inventory programs, collaborate cross-functionally, and drive revenue growth while ensuring high customer satisfaction through thoughtful account planning and performance reviews.

Qualifications

• Strong experience managing customer relationships in a B2B environment.
• Ability to uncover client needs and deliver measurable business value.
• Excellent communication and presentation skills.
• Consultative mindset focused on partnership and long-term success.
• Ability to manage multiple accounts and priorities.
• Analytical thinking to identify trends and growth opportunities.

Responsibilities

• Build and maintain strong relationships with customers.
• Identify opportunities to expand within existing accounts.
• Manage inventory and supply programs to ensure product availability.
• Collaborate with sales, procurement, and operations teams.
• Support strategic account planning and growth initiatives.
• Prepare and present business reviews and account activity reports.
• Monitor customer satisfaction and address escalations.
• Contribute to marketing and broader business development objectives.
• Analyze customer needs and market trends to recommend value-adding solutions.

Skills

Relationship management

Sales collaboration

Inventory management

Revenue growth

Communication skills

Presentation skills

Analytical thinking

Cross-functional teamwork

Problem solving

Job description

This Account Manager role is responsible for managing and growing existing customer accounts by building strong relationships, identifying opportunities for additional products and services, and serving as a trusted advisor to clients. The position partners closely with sales, procurement, and operations teams to support customer needs, oversee inventory programs, drive revenue growth, and ensure a high level of customer satisfaction.

Client Details

customer-focused industrial solutions provider that helps manufacturers, distributors, and e-commerce companies improve operational efficiency through customized packaging materials, equipment, inventory management programs, and process improvement initiatives.

Description

• Building and maintaining strong relationships with customers and serving as a trusted business partner.
• Identifying opportunities to expand business within existing accounts and drive revenue growth.
• Managing inventory and supply programs to ensure product availability and operational efficiency.
• Collaborating with cross-functional teams to deliver solutions and resolve customer challenges.
• Supporting strategic account planning and executing growth initiatives alongside leadership.
• Preparing and presenting business reviews, performance updates, and account activity reports.
• Monitoring customer satisfaction, addressing escalations, and assisting with collections when needed.
• Contributing to marketing efforts and broader business development objectives.
• Analyzing customer needs and market trends to develop recommendations that create measurable value.

Profile

• Strong experience managing customer relationships in a B2B environment.
• Ability to uncover client needs and recommend solutions that deliver measurable business value.
• Excellent communication and presentation skills, with the confidence to engage stakeholders at multiple levels.
• A consultative mindset focused on partnership, problem-solving, and long-term customer success.
• Strong organizational skills with the ability to manage multiple accounts, projects, and priorities simultaneously.
• Analytical thinking and the ability to identify trends, opportunities, and strategies for account growth.
• Collaborative approach with experience working cross-functionally to support customer objectives.
• Resourceful, self-motivated, and comfortable operating in a fast-paced environment.
• A track record of increasing revenue, improving customer retention, or expanding existing accounts.
• Experience with inventory management, supply chain, manufacturing, distribution, or other operationally focused industries is beneficial but not required.

• Not for New York City Applicants.
• Pursuant to the San Francisco Fair Chance Ordinance, Michael Page will consider for employment qualified applicants with arrest and conviction records.
• Michael Page will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.

Job Offer

• Managing and growing an established portfolio of customer accounts.
• Significant visibility and partnership with leadership and cross-functional teams.
• The ability to influence customer strategy and deliver meaningful business value.
• A collaborative, team-oriented culture focused on long-term customer relationships.
• Exposure to a broad range of industries and business operations.
• Opportunities for professional growth, career advancement, and increased responsibility.
• A dynamic role that combines relationship management, operational support, and business development.
• The chance to make a measurable impact on revenue growth, customer retention, and overall business performance.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.