Account Manager

Link Creative; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Link Creative in Chicago, IL is seeking an experienced Account Manager to oversee day-to-day client operations and support retention and satisfaction. You will work closely with the Head of Accounting and CEO, coordinating strategy calls, reporting, and cross-team collaboration to ensure high-quality deliverables.

The role emphasizes organization, proactive leadership, and the ability to manage multiple client programs in a fast-paced agency setting.

Qualifications

• 2–4 years of account management or client services experience.
• Personable and comfortable leading client conversations.
• Excellent written and verbal communication.

Responsibilities

• Oversee and guide all junior account management tasks.
• Execute strategy calls in a client-facing setting.
• Generate and distribute efficiency and performance reporting to clients.
• Quality check brand standards across client sectors.
• Manage and track client scopes, deliverables, and timelines.
• Lead and manage regular client strategy calls and meetings.
• Collaborate with internal teams to meet client goals.

Skills

Written communication

Verbal communication

Organizational skills

Attention to detail

Tools

Monday.com

Asana

Trello

Job description

At Link Creative, we’re committed to empowering businesses to reach their full potential through innovative digital marketing strategies. We see ourselves as more than just a service provider; we are a growth partner, constantly innovating and collaborating to help our clients achieve their business goals. We're dedicated to crafting solutions that not only meet immediate needs but also anticipate future challenges.

We blend the comprehensive expertise of an in-house marketing team with the dynamic adaptability of an external agency. This approach allows us to offer personalized services that are both effective and flexible, adapting to the ever-changing digital landscape. Our focus is on enhancing the online presence and building credibility for our clients, fostering long-term success. We utilize the latest tools and techniques to ensure our clients' brands stand out in a crowded marketplace.

We’re dedicated to connecting our clients with their target audiences in innovative ways, enhancing their market presence, and achieving tangible results. Our clients' success is our priority, and we thrive on seeing them thrive. We embark on this journey of growth together, leveraging digital marketing to unlock new opportunities for our clients.

Location: Chicago, IL

Type: Full-Time

About the Role:

We’re looking for an experienced and highly organized Account Manager to join our growing team. This role will be critical in managing day-to-day client operations, overseeing junior account functions, and ensuring all client work is completed with excellence. You’ll work directly with our Head of Accounting and CEO, supporting client retention and satisfaction through effective communication, strategic thinking, and operational oversight.

If you have a background in marketing, advertising, or PR, a love for organization, and a natural ability to build strong relationships — we want to meet you.

Key Responsibilities:

• Oversee and guide all junior account management tasks.
• Execute strategy calls in a client-facing setting.
• Generate and distribute efficiency and performance reporting to clients.
• Quality check brand standards across client sector focuses.
• Manage and track client scopes, deliverables, and timelines.
• Own content inventory management across all client accounts.
• Create analytical and performance reports to track key metrics and results.
• Support the production team in ensuring deadlines and deliverable quality.
• Maintain and manage client calendars, key dates, and campaign schedules.
• Lead and manage regular client strategy calls and meetings.
• Drive client ideation sessions, offering fresh, strategic insights.
• Collaborate with internal teams (creative, production, paid media) to meet client goals.
• Ensure brand consistency and quality control across all deliverables.

Qualifications:

• 2–4 years of experience in an account management or client services role within a marketing, advertising, or PR agency.
• Highly personable and comfortable leading client-facing conversations.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Excellent written and verbal communication skills.
• Proactive, solutions-driven mindset with a strong attention to detail.
• Confident in handling performance reporting, campaign planning, and client ideation.
• Experience managing project management systems (e.g., Monday.com, Asana, Trello) is a plus.
• Familiarity with digital marketing tactics (social media, paid media, content marketing, experiential marketing) is preferred.

What We’re Looking For:

• Someone who thrives in a fast-paced, team-oriented environment.
• A strategic thinker who can zoom in on details and zoom out for big-picture planning.
• An exceptional communicator who builds trust and rapport easily.
• A proactive leader who ensures the internal team and clients are always aligned.

Work Hours: 9AM to 5PM CST

Link Creative is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, marital status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Link Creative is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation for individual and team.

• For more information, you may also visit our company website - https://linkcreativeco.com/