Account Manager

DYOPATH; Chicago (IL); Remote; USD 90,000 - 95,000; Full time

Job summary

A leading Managed Service Provider is seeking a remote Account Manager to drive client satisfaction and revenue growth. In this dynamic role, you will manage the client lifecycle, identify opportunities for upselling, and collaborate across teams to deliver tailored IT solutions. Join a people-first culture committed to integrity and innovation.

Benefits

Medical, Dental, Vision, and Life Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Flexible Spending Account (FSA) and Health Savings Account (HSA)

Pet Insurance

Qualifications

• Strong interpersonal and communication skills.
• 3-5 years of account management experience in an MSP.
• Proven organizational and time management abilities.

Responsibilities

• Identify and cross-sell opportunities within client portfolios.
• Manage the complete sales cycle from needs assessment to delivery.
• Cultivate strong relationships with new and existing clients.

Skills

Interpersonal skills

Communication

Analytical mindset

Problem-solving

Time management

Education

3-5 years of account management in an MSP environment

Job description

At DYOPATH, we believe that work should be more than just a job – it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.

Are you a master of multitasking with a sixth sense for client needs? Do you thrive in fast-paced environments where no two days are the same? If you're part strategist, part relationship guru, and 100% results-driven, we want YOU on our team!

We are hiring a remote Account Manager! You'll be the driving force behind client happiness and revenue growth. You'll juggle relationships, spot opportunities like a hawk, and collaborate across teams to deliver top-tier service. You will serve as a trusted advisor to our clients, guiding them through the full lifecycle of our services. You will collaborate with internal teams to develop tailored solutions, manage the sales process from discovery to delivery, and contribute to revenue growth through strategic account management.

Why DYOPATH?

• People-First Culture: We value collaboration, creativity, and making sure every team member feels supported and appreciated.
• Do the Right Thing: Integrity and honesty are at our core. You'll be part of a team that embraces accountability and always strives to do what's right.
• Amazing Benefits:
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid Time Off
• Paid Holidays
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Pet Insurance (because we know pets are family too!)
• And more! Check out our full benefits available at https://dyopath.com/careers/
  

The Details:

• Location: REMOTE
• Shift: Monday - Friday, regular business hours
• Pay: $90K - $95K annually
  
  

What You'll Be Doing:

Revenue Growth

• Identify and cross-sell opportunities within your client portfolio.
• Implement contract rate adjustments based on CPI and other economic indicators.
• Manage the complete sales cycle, from needs assessment to proposal development and project handoff.
• Support marketing initiatives and enhance client engagement through digital channels.
  
  

Client Lifecycle Management

• Cultivate strong relationships with new and existing clients to ensure satisfaction and retention.
• Conduct regular business reviews to evaluate performance and identify areas for improvement.
• Partner with Client Technology Managers to deliver a seamless customer experience.
• Drive revenue through strategic upselling, cross-selling, and hardware sales.
• Coordinate with marketing and customer service teams to address client needs and deliver customized solutions.
• Oversee contract renewals and ensure timely, accurate processing.
  
  

Reporting & Forecasting

• Maintain accurate sales forecasts and provide regular activity reports.
• Monitor and report on project and recurring revenue quotas to ensure alignment with business goals.
  
  

What Will You Bring:

• Strong interpersonal and communication skills, both written and verbal.
• 3-5 years of account management in an MSP environment.
• Ability to present effectively to both technical and non-technical audiences.
• Proven organizational and time management abilities.
• Analytical mindset with a focus on problem-solving and attention to detail.
• Self-motivated, proactive, and capable of thriving in a fast-paced environment.
• Collaborative team player with a customer-first mindset.
  
  

We offer a supportive, growth-oriented environment where your contributions are valued. Apply today and become a key player in our client success story.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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