Digital Account Manager

Loadsmart Inc; Chicago (IL); Remote; USD 75,000 - 95,000; Full time

Job summary

Join a hyper-growth logistics tech company as an Account Manager, responsible for driving sales and customer success. You will manage relationships with existing clients and seek expansion opportunities while leveraging your sales expertise to enhance customer experiences. With a competitive salary and benefits, this role promises a rewarding career in a dynamic environment.

Benefits

Unlimited PTO and sick days

Competitive base salaries

Equity package

Comprehensive Medical, Dental, and Vision insurance

401k Match

Qualifications

• 3+ years as an Account Manager or Customer Success Analyst for SaaS products.
• Strong communication skills both written and verbal.
• Logistics industry experience preferred, with a customer-oriented mindset.

Responsibilities

• Identify and generate new sales within Loadsmart's existing and new customer base.
• Develop and deliver comprehensive business plans for customers.
• Manage a customer portfolio while ensuring satisfaction and engagement.

Skills

Communication

Problem-solving

Data analysis

Interpersonal intelligence

Influence

Results-oriented

Tools

Salesforce

Job description

ARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY?

Loadsmart is a growth-stage start-up technology company valued at over $1 billion (a true Tech Unicorn)!

We are looking for an Account Manager with passion, high energy, supply chain knowledge and sales experience within the software industry to join our vibrant and successful team!

The Account Manager is responsible for identifying and generating new sales within Loadsmart’s existing install base and new customers. They are tasked with establishing business-owner relationships, understanding business needs, onboarding, enabling and educating customers; and, developing end-to-end account plans and strategies to expand Loadsmart’s penetration within existing and new accounts.

You will manage a customer portfolio, working with each account to build a strong and long-lasting customer relationship as you onboard, educate and enable, grow, renew and cross-sell our flagship product stack.. You will be directly responsible for monitoring your customers’ life cycle and actively contribute to building and strengthening the customer’s journey focusing on delivery of the best possible experience.

LOCATION: Remote - Chicago

WHAT YOU GET TO DO:

• Serve as the point person to identify, prioritize, pursue, and close expansion opportunities within New and existing Loadsmart customers
• Provide full-cycle post-sales activities for our products including onboarding, enablement and adoption, product demonstrations, and renewals
• Identify and leverage opportunities that will lead the customers to achieve better results and help our products evolve
• Develop and deliver a comprehensive business plan to address customer's priorities and hurdles. Use value justification, benchmarking and return-on-investment data to support decision process to ensure revenue target delivery and growth
• Establish positive relationships based on knowledge of customer requirements and dedication to value. You ensure any new customer is successful with the product they purchased because you fully understand their needs and reasoning for requesting/buying the tools they did.
• Actively understand each account’s strategic growth plans, technology strategy and the competitive landscape. Review public information (i.e. new executive appointments, earnings statements, presses releases) for the company and its competitors to remain updated on key industry trends and issues impacting the customer
• Upsell and cross-sell to customers who can benefit from additional services
• Negotiates new contract terms on all SaaS renewals
• Drive resolution of account issues including billing, support, product, and other departments
• Interview and survey customers according to our feedback-gathering process
• Strive to learn the products in depth to become a subject matter expert in system functionality

REQUIRED QUALIFICATIONS:

• 3+ years of experience as an Account Manager or Customer Success Analyst for SaaS products
• 3+ years of experience in the logistics industry preferred
• Proven track record of working in a customer-facing role
• Strong communication skills, both written and verbal, to effectively understand and communicate customer expectations
• Customer-oriented: genuine interest in the customer’s business and in what the customer communicates, needs, and expectsProblem-solving: ability to clearly define and deliver technical solutions that drive customer satisfaction and business results
• Interpersonal intelligence: ability to read between the lines and to ask difficult or uncomfortable questions to customers
• Influence: the ability to map customers’ internal political environment and to positively influence the decision-making process
• Data analysis: ability to understand and interpret data with a focus on generating insights
• Results-oriented: ability to understand the goal, remain motivated, and consistently keep focusing on the outcome, no matter the obstacles
• High technical aptitude and overall understanding of technology
• Experience with CRM is a plus - preferably Salesforce

$75,000 - $95,000 a year

The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, the candidate’s experience and expertise. In addition to your base compensation offer, this role is eligible for an incentive bonus, you will also receive stock options and benefits listed below.

WORKING AT LOADSMART:

• Competitive base salaries - we believe in rewarding top talent

• Extremely competitive Equity package - become a shareholder in our company!

• Loadie Time Off - PTO and sick days without a limit

• Comprehensive Medical, Dental, and Vision insurance plans

• 401k Match

We use AI-powered tools to assist with initial application reviews as part of our hiring process. All evaluations are subject to human oversight, and your information is handled in accordance with applicable data privacy laws.

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.