Sr. Account Manager

Upright Labs; Chicago (IL); Remote; USD 80,000 - 120,000; Full time

Job summary

Upright Labs is hiring a strategic Senior Account Manager focused on building relationships with e-commerce clients. This fully remote position involves driving client retention and engagement for their innovative inventory management software, making a significant impact on client success and company growth.

Benefits

Comprehensive Health Coverage

Flexible PTO

12 weeks paid parental leave

Monthly Stipend for remote work

Generous Holiday Schedule

Qualifications

• 3-5+ years of experience in account management or client success.
• Experience with upsell and cross-sell strategies.
• Strong communication skills and a client-focused approach.

Responsibilities

• Serve as a strategic partner to e-commerce clients.
• Support client retention through effective engagement.
• Identify opportunities for additional services or products.

Skills

Client engagement

Strategic thinking

Communication

Education

Bachelor's degree

Tools

CRM tools (e.g., HubSpot)

Job description

Upright Labs, a Cordance company, is the go-to trusted advisor and offers the leading multichannel inventory management software within the secondhand retail market. Our premier multichannel listing and inventory management software, Upright Lister, allows for product tracking at stores, inventory management, real-time shipping, and reporting built out in a streamlined manner to reduce touchpoints and time. With Upright Services, we lead the development, stabilization, and growth of e-commerce departments and facilitate the groundwork for an efficient, high growth e-commerce operation. Our services bring innovative sustainability practices to supply chains, operations, and recycling. This enables our clients to focus on their bottom line ensuring long-term gains from client retention and company growth while protecting the environment.

Upright Labs is seeking a strategic and service-oriented Senior Account Manager to help strengthen long-term partnerships with our growing portfolio of e-commerce clients. In this high-impact role, you'll focus on driving retention, building customer loyalty, and uncovering smart growth opportunities. As the main point of contact for your accounts, you'll balance big-picture strategy with hands-on execution. Success in this role comes from being proactive, collaborative, open to feedback, and deeply committed to delivering meaningful outcomes for our clients.

This is a fully remote role; all candidates must be based in the US.

What You'll Do:

• Serve as a strategic partner to a portfolio of e-commerce clients, offering thoughtful guidance, performance insights, and clear communication.
• Take time to understand each client's goals, challenges, and success metrics to align our solutions in a meaningful way.
• Support client retention by being responsive to their needs and aiming to create a smooth, positive experience.
• Foster strong and lasting relationships through regular engagement and consistent delivery of value.
• Help identify ways clients might benefit from additional services, features, or products.
• Collaborate with Sales and Marketing to explore and support upsell and cross-sell opportunities.
• Keep a close eye on account health and key metrics—like adoption, engagement, and satisfaction—to help guide priorities and address concerns early.
• Represent the client perspective internally, using their feedback to help drive improvements across product, support, and operations.
• Facilitate regular business reviews and performance check-ins, using data and storytelling to reinforce value and share ideas for continued growth.
• Develop client-facing reports and presentations that clearly show how our work supports their business goals and ROI.
  
  

What You Bring:

• 3–5+ years of experience in account management, client success, or a related role (SaaS or e-commerce experience is a plus).
• Experience supporting and expanding client relationships, with exposure to upsell or cross-sell opportunities.
• Familiarity with retention strategies and client engagement best practices.
• Strong communication skills—written, verbal, and visual—with an emphasis on building trust and rapport.
• An openness to feedback and a genuine interest in learning and contributing to a collaborative team.
• A thoughtful, solution-oriented mindset with curiosity, positivity, and adaptability in dynamic environments.
• Comfortable working with KPIs, creating client-facing reports, and participating in growth-focused discussions.
• A data-aware approach with the ability to share insights and metrics in a clear and approachable way.
• Working knowledge of CRM tools (e.g., HubSpot) and analytics platforms.
  
  
  
  

Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.

Why Join Us?

At Cordance, we believe in taking care of our team members. When you join us, you'll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

• Health and Wellness:
• Comprehensive Health Coverage: Coverage begins on your first day of employment.
• Retirement Savings:
• 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested.
• RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested.
• Paid Time Off:
• Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
• Parental Leave:
• 12 weeks paid leave for all employees.
• Remote Work Support:
• Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
• Holidays:
• Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.
  

Join us and be part of a company that values your contributions and well-being from day one!

EEOC & ADA Statement:

Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.

Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Final candidate must be able to pass a background check.

To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/