Account Manager

Sunstates Security; Charlotte (NC); On-site; USD 77,000 - 89,000; Full time

Job summary

Sunstates Security is seeking an Account Manager for its Charlotte location. The role involves overseeing site operations, managing personnel, and ensuring exceptional customer service. Ideal candidates will have extensive management experience and a commitment to maintaining high standards in security services.

Benefits

Medical, dental, and vision insurance

401K with company match

Tuition assistance

Generous PTO

Qualifications

• 8+ years of related management experience.
• Willing to undergo background check.
• Experience in security, law enforcement, or military.

Responsibilities

• Manage operations and personnel at client sites.
• Train and develop security officers.
• Promote positive employee relations.

Skills

Customer service

Communication

Personnel management

Education

Associate’s Degree

Tools

Microsoft Office

SharePoint

Job description

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Overview

Join one of the fastest-growing and largest privately-held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments while being recognized by Forbes as one of America’s Best Employers in 2021 and 2022.

Overview

Join one of the fastest-growing and largest privately-held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments while being recognized by Forbes as one of America’s Best Employers in 2021 and 2022.

At Sunstates Security, we're committed to hiring, developing and retaining a diverse and exceptionally qualified workforce. As a result, our employees are skilled, knowledgeable and dedicated to providing clients with flawless security service and the peace of mind that comes with it. We work hard to recruit and to retain the best and the brightest people for each client and every site location. We instill in our employees the Sunstates promise to provide a safe, disciplined and friendly work environment with an opportunity for career advancement. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Job Skills / Requirements

Sunstates Security is hiring an Account Manager for a client based in Charlotte, NC. The Account Manager is responsible for the daily functioning of the contracted client's sites including operations, customer service, personnel management, security & safety in accordance with Sunstates and client objectives, and shall be available to support the services and any related issues arising from the service agreement.

This position offers a salary starting at $77,147.20 dependent on experience - PLUS full medical, dental, vision, and life insurance coverage, a 401 K plan with company match, generous PTO, tuition assistance, and more!

Management/Leadership

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the direction, coordination, and management of all site security personnel
• Identify and recruit new talent with the assistance of the HR department.
• Process new employees through the Sunstates Security onboarding system.
• Train, develop, motivate, and empower Security Officers to oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service, and ethics.
• Train subordinates on procedural guidelines, company policies, and operational & site-specific forms.
• Active participation in the employee on-boarding process including new hire interviewing and selection of candidates that meet Sunstates required level of qualifications and skills, ensure hires receive appropriate training and licensure within the designated time-frame.
• Manage employee performance for the sites including appraising performance; administering reward and incentive programs; coaching and staff development initiatives; corrective actions with branch management guidance. In all employment activities, will work with the appropriate supervisor to ensure that all decisions comply with company policy, federal and state regulations.
• Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints and resolving issues with regional management guidance.
• Act as the primary contact for the designated client sites and communication with the local office when appropriate.
  
  

Operations

• Coordinate with the Region to establish the site's goals & objectives and communicate these with the clients as required.
• Work with action plans towards goal achievement, including establishment of sites and personnel expectations and/or goals.
• Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are addressed with management guidance.
• Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment.
• Produce Quality Assurance checks through eHub to assure positive results.
• Ensure that you are able to respond to questions for security personnel, respond to site events, and ensure qualified support is in place.
  
  

Cost Control & Budgetary

• Ensure account remains consistently on budgetary and service-related targets, be able to respond effectively to goal deficiencies, and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, compliance management).
  
  

Business Development & Customer Relations

• Foster a superior level of customer relations/service in order to ensure client retention and satisfaction.
• Promote Sunstates reputation of professionalism and ethics; and to create and expose new and existing opportunities and markets.
  
  

Qualifications And Requirements

• 8+ years of related management experience
• Associate’s Degree
• Willing to undergo an extensive background check
• Valid driver’s license and clean MVR
• Must have prior security, law enforcement, or military experience
• Working knowledge of Microsoft Office products including Word, Outlook, Excel, Teams, and PowerPoint
• Working knowledge of SharePoint
• Familiarity with access control and video management systems
• Great customer service and communication skills
• Ability to lift up to 75 pounds
• Ability to be available outside of standard business hours as needed
• Ability to travel upon request from time to time as needed
  
  

Sunstates Security is an Equal Opportunity Employer. We will make reasonable accommodations to enable employees to perform their jobs.

Education Requirements (All)

Bachelor's Degree from 4 year college/university

Associates Degree

Additional Information / Benefits

The Sunstates customizable benefits package includes the following minimum components:

• Affordable Care Act compliant Medical Benefits Program
• Dental Insurance Program
• Free Life Insurance
• Disability Insurance
• Paid Time Off & Bereavement Leave
• Paid Holidays
• Direct Deposit or Pay Cards
• Employee Incentives
• Referral Bonuses
• Employee of the Month Award
• Education Reimbursement
• Service Awards
• Employee Involvement Initiatives
• Management Mentoring and Support
• Career Advancement
• 401K program
  
  

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Security and Investigations

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