Account Manager

City Wide Facility Solutions; Charlotte (NC); On-site; USD 60,000 - 110,000; Full time

Job summary

Join a dynamic team as an Account Manager with a leading facility solutions provider. In this role, you will build client relationships, ensure satisfaction, and drive growth within existing accounts. With a focus on service excellence, you'll thrive in a supportive culture that encourages creativity and innovation.

Benefits

Medical, dental, and vision benefits

Paid time off

Qualifications

• 2+ years of experience in account management or customer service in a B2B environment.
• Strong interpersonal skills with a focus on fostering client relationships.

Responsibilities

• Foster strong client relationships and manage their expectations.
• Monitor service delivery quality through inspections and feedback.

Skills

Customer Relationship Management

Communication

Proactive Problem Solving

Organizational Skills

Tools

Microsoft Office Suite

CRM Systems

Job description

3 days ago Be among the first 25 applicants

City Wide Facility Solutions provided pay range

This range is provided by City Wide Facility Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $110,000.00/yr

Join Our Team and Transform Facilities!

Are you passionate about providing excellent service and building lasting relationships? Do you thrive in a dynamic environment where you can make a real impact? If so, City Wide Facility Solutions is the perfect place for you! We are on the lookout for an enthusiastic Account Manager to join our vibrant team and help us deliver top-notch facility solutions to our valued clients.

What You'll Do:

• Build Relationships: Foster strong, lasting relationships with clients, ensuring their needs are understood and met with precision. Your friendly demeanor and professional approach will shine here!
• Client Success: Act as the main point of contact for our clients, addressing their inquiries, managing expectations, and ensuring high levels of satisfaction
• Performance Monitoring: Regularly assess the quality of service delivery through detailed inspections and feedback channels, always striving for excellence
• Drive Growth: Look for opportunities to expand services within existing accounts, showcasing the full range of solutions City Wide has to offer
• Collaborate: Work closely with our operations team and contractors to ensure that contracts are fulfilled and that our clients are thrilled with our services!
  
  
  

Why City Wide? We believe in nurturing talent and offering opportunities for career growth. At City Wide, you'll be part of a supportive team that champions creativity, innovation, and proactive problem-solving. We're about creating an engaging culture where everyone can excel.

Requirements


What We're Looking For:

• 2+ years of experience in account management or customer service, particularly in a B2B environment
• Proven ability to build and maintain client relationships with a proactive, customer-centric attitude
• Strong communication skills, both verbal and written, that allow you to interact confidently with clients and team members
• A team player who collaborates well with others and contributes to a fun, energetic work environment
• Detail-oriented, with excellent organizational skills and the ability to multitask in a fast-paced setting
• Proficiency in Microsoft Office Suite and familiarity with CRM systems
  
  

If you're ready to roll up your sleeves and dive into an exciting opportunity with City Wide Facility Solutions, we can't wait to hear from you!

Benefits


City Wide Facility Solutions offers a competitive compensation and benefits, including medical, dental, vision and PTO.

More on City Wide...


City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Facilities Services

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