Orthodontic Clinical Support Specialist

CascadEffects; Chanhassen (MN); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) with company match

Paid time off

Job summary

CascadEffects in Minnesota seeks an experienced Clinical Support Specialist to join our growing dental manufacturing team. You will collaborate with Lab Clinical Director to support appliance design, clinical projects, quality initiatives, and customer education, leveraging orthodontic knowledge and digital workflows.

You will work with orthodontists, lab technicians, and internal teams to troubleshoot design and process issues, oversee warranty and quality, and help ensure the highest standards

Qualifications

• Excellent verbal and written communication skills
• Strong understanding of orthodontic treatment principles, dental anatomy, tooth movement, mechanics
• Hands-on experience with orthodontic appliances and design/fabrication
• Familiarity with digital dentistry, CAD/CAM, and 3D printing is a plus
• Ability to communicate complex clinical concepts clearly
• Strong analytical and problem-solving abilities
• Customer service orientation and teamwork are essential

Responsibilities

• Appliance planning and design to meet clinical requirements
• Provide expert design coaching to orthodontic practices
• Collaborate with orthodontists to co-design appliances
• Support specialty design questions and ensure accurate fabrication
• Apply dental knowledge to guide clinical decisions and design
• Oversee warranty claims and quality initiatives
• Investigate errors and remakes to reduce rework
• Assist with inventory pricing and product information
• Streamline lab workflows across departments
• Maintain strong customer relationships with practices
• Troubleshoot design, fit, and fabrication issues
• Support ongoing training and continuing education
• Stay current with orthodontic technology and materials
• Manage multiple projects with attention to detail

Skills

Communication skills

Problem-Solving abilities

Teamwork & Collaboration

Organizational Skills

Continuing Education

Education

Active Dental or Orthodontic Assistant License

Tools

CAD/CAM

3D Printing

Job description

We are sourcing a an experienced Clinical Support Specialist on behalf of our client, a growing dental manufacturing organization focused on building high-quality, consistent, and innovative orthodontic products. As they continue to expand, they are investing in strengthening their clinical capabilities, product development, and quality systems to support the evolving needs of orthodontic practices and their patients.

Their team brings together clinical expertise, digital technology, and advanced manufacturing to develop and deliver orthodontic appliances that meet the highest standards of quality and performance.

We're looking for an experienced Clinical Support Specialist to join their team and work closely with their Lab Clinical Director.

The Clinical Support Specialist will be instrumental in fostering a culture of learning and development while supporting clinical projects, appliance design, quality initiatives, and customer education. This role combines clinical orthodontic knowledge with hands-on experience in orthodontic appliances, digital workflows, and laboratory processes.

The ideal candidate will have a strong understanding of dental anatomy, orthodontic treatment principles, appliance construction, and design philosophy. This position will work closely with orthodontists, clinical teams, lab technicians, and internal departments to support appliance design, troubleshoot clinical and operational issues, and help ensure the highest standards of quality and customer service.

Key Responsibilities

• Appliance Planning & Design: Develop and plan orthodontic appliances to ensure the highest quality of care and alignment with clinical requirements
• Design Coaching: Provide expert design coaching and guidance to orthodontic practices on orthodontic appliances and design considerations
• Collaborative Design: Work closely with orthodontists to co-design appliances tailored to specific patient needs and clinical requirements
• Specialty Design Support: Serve as a resource for orthodontic specialty design questions and provide guidance to ensure accurate and effective appliance fabrication
• Clinical Support: Apply knowledge of dental anatomy, orthodontic treatment principles, tooth movement, and orthodontic mechanics to support clinical decision-making and appliance design
• Warranty & Quality Assurance: Oversee warranty claims and product warranties and assist with identifying opportunities to improve product quality
• Error & Remake Investigation: Investigate errors, remakes, and other quality concerns and develop strategies to reduce rework and improve overall quality
• Inventory & Product Management: Assist with managing inventory pricing and product information and help ensure the lab maintains accurate and competitive pricing structures
• Cross-Departmental Workflow: Develop a comprehensive understanding of workflows across various departments within the lab and identify opportunities to streamline processes and improve efficiency
• Customer Service: Communicate directly with orthodontic practices to answer questions, resolve issues, provide guidance, and build strong, lasting relationships
• Problem-Solving: Troubleshoot issues related to appliance design, fit, function, fabrication, and workflow while developing effective solutions
• Training & Development: Support learning and development initiatives by sharing clinical knowledge and providing guidance to internal teams
• Continuing Education: Stay current with developments in orthodontic technology, techniques, materials, and digital workflows through continuing education and professional development
• Task Management: Manage multiple projects and priorities simultaneously while maintaining accuracy, organization, and attention to detail in a fast-paced laboratory environment

Qualifications

• Active Dental or Orthodontic Assistant License: An active licensed Dental or Orthodontic Assistant credential is required
• Orthodontic Experience: 4+ years of hands-on experience working with orthodontic appliances
• Clinical Knowledge: Strong understanding of orthodontic treatment principles, dental anatomy, tooth movement, orthodontic mechanics, appliance construction, and materials
• Appliance Knowledge: Hands-on experience with orthodontic appliances and a strong understanding of appliance design and fabrication
• Digital Dentistry: Familiarity with digital dentistry, CAD/CAM, and 3D printing technologies is a plus
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with orthodontists, lab technicians, and other healthcare professionals
• Technical Communication: Ability to explain complex clinical and technical concepts in an understandable manner
• Problem-Solving Abilities: Strong analytical and problem-solving skills with the ability to troubleshoot issues related to appliance design, fit, function, and quality
• Customer Service Orientation: Commitment to providing high-quality customer service, handling inquiries, resolving issues, and maintaining positive relationships with orthodontic practices
• Teamwork & Collaboration: Ability to work effectively within a team environment, share knowledge, and collaborate with colleagues across departments
• Organizational Skills: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced laboratory setting
• Continuing Education: Commitment to staying current with the latest developments in orthodontic technology, techniques, and materials through continuing education and professional development

Why This Role is Exciting

• Innovative Environment: Work at the forefront of dental technology and innovation with cutting-edge tools and techniques in orthodontic appliance design and fabrication
• Collaborative Culture: Join a team that emphasizes collaboration, knowledge-sharing, and collective problem-solving
• Quality Focus: Contribute to our commitment to excellence and quality in everything from appliance design and fabrication to customer service
• Customer-Centric Approach: Work directly with orthodontic practices to provide personalized support and effective solutions for their clinical needs
• Competitive Benefits: Health, vision, and dental insurance plans, 401(k) with company match, paid time off, and additional benefits

Compensation: $25-$34/hour Based on Experience