Account Manager

Shields-Facilities-Maintenance-LLC-; Center Square (PA); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Shields Facilities Maintenance LLC seeks an Account Manager to join our Operations Team to oversee service delivery. This full-time role can be based in Blue Bell, PA or Maple Shade, NJ, with a competitive salary and benefits and opportunities to advance within a customer-focused organization.

The Account Manager will manage all aspects of assigned accounts, from sourcing vendors and insurance certification to tracking work at client locations, and will play a pivotal role in our growth.

Qualifications

• Must be self-managed and able to work with a team.
• Proficiency in Microsoft Office, Outlook, Excel, and Word, with emphasis on Excel.
• Ability to adapt in a fast-paced environment with strong multi-tasking.
• Comfort in gathering information and making decisions.
• Desire to learn and grow within the career and be driven by results.
• Detail-oriented with focus on delivering work on time.
• Strong customer service mindset and problem-solving skills.

Responsibilities

• Source and evaluate qualified competitive vendors who meet all compliance standards.
• Choose the best vendors to provide needed services and manage contracts.
• Ensure compliance on an ongoing basis with company and customer requirements.
• Investigate issues pertaining to assigned accounts and develop a plan for resolution.
• Track all open tasks and jobs, ensuring timely completion and client satisfaction.
• Provide necessary documentation aligned with scope of work and customer expectations.
• Prepare relevant invoicing documentation and manage any invoicing disputes.
• Communicate with clients to ensure account satisfaction and handle complaints professionally.
• Be available for on-call after hours and weekend snow services support.

Skills

Microsoft Office

Excel

Word

Self-management

Job description

Account Manager

Shields Facilities Maintenance LLC Blue Bell, Pennsylvania, United States

About this position

Shields Facilities Management, LLC, (SFM) is seeking highly motivated applicants for a Account Manager position working with our Operations Team to manage the delivery of services. This full-time position offers a competitive salary with benefits and the opportunity to grow and advance within an employee-focused organization. This role can be based out of our Blue Bell, PA or Maple Shade, NJ offices.

The Account Manager will be responsible for the complete management of assigned customers, from sourcing of vendors and insurance certification, to tracking work progress at customer locations. Shields is continuously focused on expanding its roster of the finest retail clients, and the Facilities Services Manager will play a pivotal role in this growth.

Shields Facilities Maintenance is a national, world-class vendor management company boasting an extensive network of vendors, customized customer relationship management software, and an operations team who possess expertise and customer service skills that are second to none in the industry. We design and deliver targeted maintenance programs for national and regional retail, food service, financial, and healthcare facilities. SFM offers a comprehensive compensation package including competitive salaries, multiple healthcare plans including supplemental coverage and a 401(k) Plan with company match. We are actively seeking motivated individuals who can actively engage in our employee focused culture and make SFM better through your valuable contributions.

Shields offers a standard 5-day work week with 4 of those days working from the office and the 5th working remotely if desired.

Key Job Responsibilities include:

• Source and evaluate qualified competitive vendors who meet all compliance standards.


• Choose the best vendors to provide needed services and manage contracts with these vendors.


• Ensure compliance on an ongoing basis consistent with company and customer requirements.


• Investigate issues that arise pertaining to assigned accounts, working to determine the root cause of the problem and developing a plan for resolution.


• Track all open tasks and jobs, evaluating the quality of service delivery to ensure they are completed on time and to the customer's satisfaction.


• Provide appropriate documentation, consistent with the scope of work and customer expectations.


• Prepare relevant documentation for invoicing and manage any invoicing disputes.


• Communicate with clients to ensure account satisfaction and professionally handle any customer complaints.


• Available for on-call after hours and weekend snow services support.

Our ideal candidate should exhibit the following:

• Self-managed, with the ability to work with and through a team.


• Proficiency in Microsoft Office, Outlook, Excel, and Word with a strong emphasis on Excel.


• Ability to adapt in a fast-paced environment with excellent multi-tasking skills.


• Comfort in gathering information and making decisions.


• Interested in learning and growing within their career and motivated by success.


• Strong drive for results.


• Disciplined with strong attention to detail.


• Concern for delivering work on time and to the client’s satisfaction.


• A creative thinker who uses outside-the-box ideas for problem solving.


• Someone who understands the importance of providing outstanding customer service to our clients.