Account Manager

City Wide Facility Solutions; Cedar Knolls (NJ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off in first year

Collaborative work culture

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager (FSM) for our Franchise location in Metro New Jersey. This role is pivotal in managing B2B accounts to ensure client satisfaction and retention.

As an FSM, your responsibilities will include troubleshooting client requests, ensuring compliance with client requirements, and developing long-term client relationships. Candidates should have at least 3 years of experience in a similar role and excellent communication skills. Benefits include PTO in the first year and a collaborative work culture.

Qualifications

• 3+ years of experience in outside B2B account management.
• Track record of success in client retention with metrics to support.
• Highly detail-oriented with excellent follow-through.

Responsibilities

• Manage all aspects of assigned client relationships.
• Negotiate contracts and manage Contractor relationships.
• Ensure quality control inspections and client satisfaction.

Skills

B2B account management

Client retention

Relationship building

Verbal communication

Written communication

Detail-oriented

CRM database

Microsoft Office

Job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Metro New Jersey.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, troubleshooting customer requests/complaints, coordinating site visits, and developing long‑term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non‑routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative’s pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

• 3+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
• 3+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail‑oriented and excellent follow‑through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.

Benefits

City Wide also offers PTO in first year of employment and a collaborative, community‑based work culture!

City Wide is an Equal Opportunity Employer.