Account Manager

VSP Vision; California (MO); Hybrid; USD 59,000 - 92,000; Full time

Job summary

VSP Vision in the United States seeks a client services professional to manage an assigned book of business, serving as advisor on client service and operations-related issues.

You will collaborate with partners, brokers, and consultants to address requirements, develop account plans, and drive growth and retention while ensuring compliance and smooth implementations.

This role includes market programs, reports, and proactive issue resolution with a focus on customer satisfaction.

Qualifications

• College degree in Business Administration or related field.
• 2+ years of account management or client service experience.
• Strong interpersonal and communication skills with ability to influence internal and external partners.
• Experience participating in client-related project teams.
• Ability to manage multiple concurrent account implementations and requests.
• Knowledge of insurance platform technologies.

Responsibilities

• Function as primary service contact to achieve high satisfaction and client retention.
• Market the value of programs, products, and services to gain adoption within each account.
• Facilitate client-related marketing initiatives.
• Develop and manage account plans with strategic objectives, communication, growth, and retention strategies.
• Develop and maintain an understanding of compliance-related items applicable to the client base.
• Participate in key client meetings, in-person or virtually.
• Develop and manage the implementation process to ensure accounts are implemented according to requirements and performance standards.
• Work with internal and external business partners to address custom client requirements.
• Manage client contract, compliance, and related activities.
• Collaboratively manage client and member communication strategies and collateral deployment.
• Responsible for report compilation and distribution.
• Interpret reporting requirements and position reports to clients.
• Proactively monitor clients to identify problematic issues.
• Escalate client issues and drive solutions.

Skills

Account management

Client service

Interpersonal communication

Agile environment

Problem solving

Influence partners

Multi-tasking

Education

College degree in Business Administration or related field

Tools

Insurance platform technologies

Job description

Manage assigned book of client business, serving as an advisor on client service and operations-related issues, with scope as defined by business area. Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives. Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction.

Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings

Responsibilities

• Function as primary service contact to achieve and maintain high satisfaction levels and client retention
• Market the value of programs, products, and services to gain adoption within each account

• Facilitate client-related marketing initiatives
• In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies
• Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to the client base
• Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client
• Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards

• Work with internal and external business partners to address custom client requirements
• Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)
• Collaboratively manage client and member communication strategies and collateral deployment
• Responsible for report compilation and distribution
• Interpret reporting requirements and successfully position those reports to clients
• Proactively monitor clients to identify problematic issues

• Escalate client issues to the appropriate business partners and drive solutions as needed

Job Specifications

Typically has the following skills or abilities:

• College degree in Business Administration or related field, or equivalent experience
• 2+ years of account management experience and/or client service experience
• Effective interpersonal and communication skills with ability to influence internal and external business partners
• Experience participating in client-related project teams
• Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs
• Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment
• Proven ability to adapt to change quickly and work effectively within an agile environment
• Proven problem identification and solving capabilities
• Knowledge of insurance platform technologies

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please.

Salary Ranges: $58,656.00 - $92,328.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.