Account Manager

Rippling, Inc.; Broomfield (CO); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Annual bonus

Equity options

401(k) match

Flexible PTO

Health insurance

Job summary

Choice Digital is seeking an Account Manager to own a portfolio of clients, focusing on health, retention, and growth from onboarding through renewal and expansion. You will lead onboarding, coordinate across teams, monitor client success, and drive renewals while identifying opportunities for additional products and services.

This full-time, in-office role offers a clear path to senior ownership. You’ll work with enterprise clients across utilities and industries, collaborating with Product,

Qualifications

• 3+ years in Account Management or equivalent client-facing role.
• Proven retention and expansion outcomes including renewals, upsells, or cross-sells.
• Experience onboarding or implementations with multiple stakeholders.
• Excellent written and verbal communication; comfortable leading client calls.
• Consultative, relationship-driven sales approach.
• Cross-functional collaboration with Operations, Support, Product, and Sales.
• Comfort working with data to spot trends and build a business case.

Responsibilities

• Own onboarding for new clients end to end, from signed agreement through first successful disbursements.
• Build onboarding plans with milestones, owners, and timelines.
• Coordinate across Payment Operations, Product, Compliance, and Customer Support.
• Lead client onboarding calls, training sessions, and go-live readiness reviews.
• Monitor client health indicators and surface risks early.
• Run regular check-ins and business reviews to show value and upsell opportunities.
• Drive on-time renewals and protect revenue; escalate complex issues when needed.

Skills

Account management

Customer success

Client services

Client-facing

Cross-functional collaboration

Education

Bachelor’s degree in Business/Communications/Marketing or related field

Tools

CRM software

Client health tooling

Job description

Choice Digital is redefining modern disbursements. Our platform combines compliance, security, and simplicity to ensure every payment is delivered securely, instantly, and without friction. From eliminating fraud risk with real-time intelligence to guaranteeing payment delivery, we empower businesses to streamline financial operations while building trust with their customers.

Why Join Choice Digital

Choice Digital is growing fast, profitable, and scaling into new industries where modern disbursements are no longer optional – they’re essential.

Here’s why people love building their careers here:

• Proven growth: You'll join a profitable company serving 300+ clients and rapidly expanding into new markets.
• Real impact: You'll own relationships with some of the nation’s largest utilities, insurance providers, and enterprise organizations, and your work will directly determine whether they stay, grow, and advocate for us.
• Culture of confidence: Enjoy a collaborative, casual environment where we balance autonomy with accountability.
• Future-focused: Join a best-in-class Account Management organization early, work alongside Client Development, Product, Operations, and Leadership, and build the track record that leads to senior and strategic account ownership.

Our Core Values

Our Core Values guide how we work and who we strive to be.

• Relentless Ownership . We take responsibility end to end. If it is ours, we own it until the outcome is achieved.
• Find the Right Way Forward . When the work matters, we focus on solutions. We don’t get stuck on obstacles or default to “no.” If something aligns with our vision and improves outcomes for clients or recipients, we ask how to make it happen.
• Lead with Integrity . We act in ways that make us worthy of trust from clients, consumers, and each other. We do not trade trust for speed, convenience, or short-term economics.

Position Overview

The Account Manager owns the health, retention, and growth of a portfolio of Choice Digital clients — from the moment a new client signs through every renewal and expansion that follows.

Reporting to the Director, Account Management, you’ll be accountable for client onboardings end to end, serve as the day-to-day relationship owner for your accounts, and keep a close read on client health so risks surface early and get solved. You’ll also be responsible for growing your book: identifying where clients would benefit from additional products, programs, or payment channels, and partnering cross-functionally to bring those opportunities to close.

Success here looks like deep knowledge of a defined set of accounts, disciplined follow-through, and expansion revenue that comes from genuinely solving more of the client’s problems — not from cold outreach.

This is a full-time, in-office position.

Key Responsibilities

Client Onboarding & Implementation

• Accountable for the onboarding process for new clients end to end, from signed agreement through first successful disbursements and steady-state operation.
• Build and manage onboarding plans with clear milestones, owners, and timelines, and hold both Choice Digital and the client accountable to them.
• Coordinate across Payment Operations, Product, Compliance, and Customer Support to keep implementations on schedule and clear blockers before they become delays.
• Lead client-facing onboarding calls, training sessions, and go-live readiness reviews.
• Ensure every new client reaches defined adoption and volume milestones, and Choice Digital is delivering consistently on its contractual obligations

Client Health & Retention

• Serve as the primary day-to-day point of contact for an assigned portfolio of clients.
• Monitor client health indicators — volume trends, adoption, support activity, payment performance, and stakeholder engagement — and act early when signals turn.
• Build and maintain account plans that capture client goals, stakeholders, contract terms, renewal dates, and open risks.
• Run regular check-ins and business reviews that show clients the value they’re getting and where they can get more.
• Drive on-time renewals and protect revenue by resolving issues before they reach the renewal conversation.
• Escalate complex or at-risk situations to the Director, Account Management with a clear read on the problem and a recommended path forward.

Account Optimization: Upsell & Cross-Sell

• Identify expansion opportunities within your portfolio — additional payment channels, new business units, added products, and increased volume.
• Develop and maintain a pipeline of optimization opportunities across your accounts, and work them with consistent, documented follow-through.
• Build the business case for expansion in the client’s terms: cost, risk, recipient experience, and operational lift.
• Partner cross functionally on pricing, proposals, and contracting for larger or more complex expansions.
• Meet retention and expansion targets for your book of business.

Cross-Functional Collaboration & Operational Discipline

• Advocate for client needs internally while balancing operational realities and business priorities.
• Partner with Payment Operations and Customer Support to resolve client issues and keep clients informed through resolution.
• Relay client feedback and product requests to Product with enough context to make them actionable.
• Keep account records, activity, opportunities, and client health status current and accurate in our systems.
• Contribute to Account Management playbooks, templates, and process improvements as the team scales.

What We’re Looking For

Required:

• 3+ years of experience in Account Management, Customer Success, Client Services, or a comparable client-facing role.
• Demonstrated ownership of client retention and expansion outcomes, including renewals, upsells, or cross-sells.
• Experience managing client onboardings or implementations with multiple stakeholders and moving parts.
• Strong organizational skills and follow-through — able to run a portfolio of accounts without losing track of commitments.
• Excellent written and verbal communication skills, and comfort leading client calls and presentations.
• A consultative, relationship-driven sales approach, with the confidence to ask for the business when the timing is right.
• Proven ability to work cross-functionally with Operations, Support, Product, and Sales teams.
• Comfort working with data to spot trends and build a case.

Preferred:

• Experience in Fintech, Payments, or technology-enabled services.
• Experience supporting enterprise clients or regulated industries.
• Familiarity with CRM and client health tooling, and with account planning frameworks.
• Bachelor’s degree in Business, Communications, Marketing, or a related field, or equivalent professional experience.

What we Offer

• Competitive annual compensation range of $90,000 to $105,000
• Annual bonus linked to company success and your personal performance
• Equity offerings through stock options
• 401(k) retirement savings match (up to 4%)
• Flexible PTO policy
• Medical, Dental, Vision, and Life Insurance

In compliance with Colorado state law, pay for this position is anticipated to be between $90,000 and $105,000. Actual offers will be based on the applicant’s skills, experience, and education.

While the anticipated deadline is anticipated to be November 25th, 2026, you are encouraged to submit your application as we may still consider qualified candidates beyond this date.

Candidate profiles and resources from recruiting agencies and vendors are not being considered for this role. Please do not solicit Choice Digital with requests for business.

Choice Digital is an equal opportunity employer.