Account Manager

ESS; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k)

PTO

Mileage reimbursement

Job summary

ESS is seeking an Account Manager in the Boston area to oversee daily operations, staff management, and client relations in assigned school districts. You will act as a liaison between ESS staff, district administrators, and the corporate office to ensure delivery of quality services.

Responsibilities include site visits, contract operations, staff development, and coordinating recruiting events. Join a growing team committed to exceptional service in a fast-paced environment.

Qualifications

• Minimum of one year of experience in management or a leadership role.
• Excellent interpersonal and communication skills.
• Ability to prioritize and multi-task.

Responsibilities

• Conduct site-visits and meetings with ESS clients within the district.
• Serve as point of contact with each client and ESS management in all matters relating to contract and account operations.
• Manage and motivate staff, including hiring, firing, disciplinary management, and recognition duties.
• Assist with presentations to the school board of education.
• Train, direct, and appraise staff.
• Make daily schedules for proper manpower utilization.
• Develop and implement recruiting efforts for clients, such as job fairs and special hiring events.
• Provide exceptional customer service by providing solutions to issues in a professional and empathetic manner.
• Other duties as assigned by Regional Manager.

Skills

Interpersonal skills

Communication skills

Problem-solving

Job description

At ESS our motto is, “Every day counts!” We take opportunities every day to grow and better our company as well as our employees.

OVERVIEW:

The Account Manager is responsible for managing the overall daily operations, activities, and staff in assigned school districts throughout the Boston, MA area, acting as a liaison between ESS staff members, school district administrators and the corporate office to ensure the delivery of quality services.

Essential Duties And Responsibilities

• Conduct site-visits and meetings with ESS clients within the district.
• Serve as point of contact with each client and ESS management in all matters relating to contract and account operations.
• Manage and motivate staff, including hiring, firing, disciplinary management, and recognition duties.
• Assist with presentations to the school board of education.
• Train, direct, and appraise staff.
• Make daily schedules for proper manpower utilization.
• Develop and implement recruiting efforts for clients, such as job fairs and special hiring events.
• Provide exceptional customer service by providing solutions to issues in a professional and empathetic manner.
• Other duties as assigned by Regional Manager.

Qualifications And Experience

• Minimum of one years of experience in management or a leadership role.
• Excellent interpersonal skills, communication skills, and problem-solving skills.
• Familiarity with management reports.
• Must interact well with others.
• Ability to prioritize and multi-task.
• Ability to work in a fast-paced environment.
• Maintain high ethical standards, integrity, and confidentiality.

Ess Advantages

• Health insurance (medical, dental, vision, disability)
• 401(k)
• PTO (sick, vacation, holidays, Mental health day, Volunteer time off)
• Mileage reimbursement

Physical Requirements & Work Environment

Physical requirements may vary by assignment and location. Duties may include a combination of sitting, standing, and walking, as well as general use of hands and arms. Close vision is required for computer and detailed work.

Work is typically performed in a moderate-noise environment (e.g., office or school setting with light activity).

About ESS

ESS specializes in placing qualified K-12 personnel in daily, long-term, and permanent school district positions, including substitute teachers, aides, and other school support staff. With more than 900 school district partners nationwide, ESS supports over 5.5 million students each day. Since 2000, we’ve helped improve student achievement while providing meaningful opportunities for passionate educators. Our employees enjoy flexible schedules, comprehensive training, benefits, and ongoing professional development. Learn more at ESS.com.

Equal Opportunity & Inclusion

ESS is committed to fostering a diverse, inclusive, and respectful workplace where all employees can succeed.

ESS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law.

#INDCORP