Account Manager

AppBuddy; Boston (MA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus opportunities

Stock options

Comprehensive benefits

Job summary

A leading software company in Boston seeks an experienced Account Manager with SaaS expertise. The role involves managing strategic relationships with Mid-Market and Enterprise clients. Candidates must have at least 4 years of experience in a similar role within a B2B SaaS environment, demonstrating strong communication, analytical, and strategic skills. The position offers a competitive salary, OTE, and a hybrid work model. Join a team committed to ensuring client success while driving revenue growth.

Qualifications

• Minimum of 4 years in B2B SaaS Account Manager roles.
• Proven business development capabilities and value-based selling.
• Ability to cultivate productive client relationships.

Responsibilities

• Achieve trusted advisor status with clients.
• Develop detailed account plans tied to strategic objectives.
• Upsell and renew accounts to achieve revenue targets.

Skills

Client relationship management

Strategic thinking

Analytical skills

Sales cycle negotiation

Effective communication

Education

Bachelor's degree or equivalent experience

Tools

Agentforce 360 Platform (Salesforce)

Job description

Role Title: Account Manager (SaaS Experience Required)

LOCATION: We are focused on identifying local candidates who can work a hybrid office-based position (Tuesday, Wednesday, and Thursday) in the team’s Boston, Massachusetts location. This role is not eligible for remote work or relocation.

About The Role

Validity is hiring for an Account Manager with SaaS experience to focus on long‑term growth, strategic retention, and expansion within named Mid‑Market and Enterprise‑Level accounts. The Account Manager will act as the strategic owner between clients and internal teams - including sales, product, and technology - to drive value and ensure customer success. You will be responsible for driving revenue growth within existing customer accounts by nurturing trusted, strategic relationships, gaining a comprehensive understanding of your customer’s needs and creating tailored account strategies that align with their goals, backed by compelling business cases for various personas. In addition, you will leverage insights into customer operations, industry trends, and competitive positioning to build and execute a roadmap for both short‑term and long‑term growth within your assigned accounts.

This role is for an Account Manager with a minimum of 4 years of directly‑related experience in a similar role at a B2B SaaS organization with a history of demonstrated performance meeting and exceeding quota, revenue and performance goals.

Team Dynamic

• Commitment to Win - Consistently achieve personal and professional goals
• Intellectual Curiosity - A strong desire to learn, understand, and ask thoughtful questions
• Critical Strategic Thinking - The ability to find and synthesize information, apply logic to problems, and quickly analyze information to provide a recommendation
• Coachability - You are humble, acknowledge strengths and weaknesses, and take feedback well; able to self‑diagnose and translate into an actionable solution
• Strong communicator
• Self‑starter who can work independently and with a team as necessary to secure business
• Passion for providing solutions to ensure our clients’ success

Position Duties and Responsibilities

• Achieve trusted advisor status individually and nurture and grow relationships between accounts and internal executive teams
• Learn and understand customers’ strategic objectives, growth plans, tech stack, competitive landscape, and industry trends
• Develop detailed account plans that tie closely to customers’ strategic objectives and define a clear growth plan to achieve revenue targets; create demand
• Upsell, cross‑sell and renew accounts achieving retention and growth targets
• Take overall ownership of the end‑to‑end sales process utilizing MEDDPICC; coordinate and communicate cross‑functionally to ensure internal and external stakeholders are aligned and appropriate resources are applied as needed
• Develop deep industry and product knowledge and command value‑based messaging to customers

Required Experience, Skills, and Education

• Minimum of 4 years in similar Account Manager (or combination of Account Manager and Account Executive) roles at B2B SaaS companies managing Mid‑Market and Enterprise‑Level relationships across multiple buying centers
• Highly effective and strategic user of Agentforce 360 Platform (Formerly Salesforce Platform)
• Demonstrated track record of achieving retention and growth targets
• Proven business development and value‑based selling capabilities
• Strong business acumen, operational and analytical skills; ability to understand complex business environments, structures, drivers and manage your book like a business
• Ability to cultivate productive client relationships with a variety of buying personas
• Experience developing strategic account plans aimed at creating demand
• Ability to think strategically and execute tactically; strong strategic thinking and problem‑solving skills
• Sales cycle and negotiation skills
• Exceptional verbal and written communication skills and persuasive presentation skills
• Ability to travel as needed

Preferred Experience, Skills, and Education

• Bachelor’s degree or equivalent experience
• Knowledge/Experience in Email Deliverability or Data Management Industry

Base salary range $70,000 - $90,000, OTE range $140,000 - $180,000, plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience.

About Validity

For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Connect – are highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company – massive revenue growth, top‑tier investors, 5‑star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney.

Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy‑related conditions, childbirth, post‑childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.

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