Account Manager

EZ TEXTING; Boston (MA); Remote; USD 104,000 - 147,000; Full time

Job summary

A leading company in text message marketing is seeking an Account Manager to manage customer relationships and drive revenue growth. The role involves building strong relationships, identifying business opportunities, and ensuring customer satisfaction. Candidates should have a strong background in account management, excellent communication skills, and a proven track record in a SaaS environment. This position offers competitive compensation and a robust benefits package, including remote work optimization perks.

Benefits

100% Employee Sponsored Medical, Dental, Vision Coverage

Stock Options

401k Plan Options

Flexible PTO

Home Office Stipend

Remote Flex Stipend

Cell-Phone/Internet Stipend

Qualifications

• 5+ years in a closing role as an AE, CSM and/or AM.
• Proven experience in account management or customer success.

Responsibilities

• Manage and grow relationships with existing customers.
• Identify upsell and cross-sell opportunities within your customer base.
• Provide training and guidance to customers.

Skills

Interpersonal Skills

Communication Skills

Negotiation

Problem Solving

Strategic Thinking

Education

Bachelor's degree in Business

MBA

Tools

CRM software

Salesforce

DocuSign

Job description

EZ Texting is a recognized leader in text message marketing for small and medium-sized businesses and organizations, setting the standard for professional texting. Our messaging solutions allow everyone to easily and effectively reach their mobile audiences.

We believe in empowering our customers, from nonprofits to retailers, to activate their audience engagement superpowers, one text at a time – and we’re looking for people like you to join our team!

Our employees are our greatest strength and we are committed to hiring exceptional, values-aligned talent. We have consistently been rated a Top 100 workplace and are committed to being a best-in-class remote work employer — with benefits to match!

We are currently only hiring in CA, NY, TX, MA, WA, GA, PA, FL, TN, and DC . At this time, we are not able to consider candidates outside of these states.

Role Overview:

As an Account Manager at EZ Texting, you will play a pivotal role in managing and growing our relationships with existing customers while also exploring new business opportunities. You will be responsible for maintaining customer satisfaction, ensuring successful product adoption, and driving revenue growth within your assigned book of business. You will work closely with your Sales Manager and VP of Customer Success.

Primary Responsibilities:

• Build and nurture strong, long-term relationships with existing customers by becoming a trusted advisor and advocate for their success.
• Proactively identify and address customer needs and challenges to prevent churn and ensure ongoing satisfaction.
• Identify upsell and cross-sell opportunities within your customer base to maximize revenue.
• Explore and pursue new business opportunities within your assigned territory or industry segment.
• Develop a deep understanding of our SaaS products and services to effectively communicate their value and benefits to customers.
• Provide training and guidance to customers to help them optimize the use of our products and achieve their business goals.
• Manage the contract renewal process, negotiating terms and ensuring a seamless transition for customers.
• Maintain accurate records of customer interactions and sales activities, providing regular forecasts and reports.
• Collect and relay customer feedback to the product development and support teams to drive product improvements.
• Work closely with cross-functional teams, including sales, marketing, and customer support, to deliver a unified customer experience.
• Stay informed about industry trends and competitor offerings to effectively position our products in the market.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field (MBA is a plus).
• 5+ years in a closing role as an AE, CSM and/or AM
• Proven experience in an account management or customer success role, preferably in a SaaS or technology-related industry.
• Demonstrated track record of meeting or exceeding revenue targets and customer retention goals.
• Exceptional interpersonal and communication skills, with the ability to build rapport and trust with customers.
• Strong negotiation and problem-solving abilities.
• Proficiency in CRM software and sales tools (e.g., Salesforce, DocuSign, etc).
• Ability to work independently and manage a diverse book of business.
• Results-driven and customer-centric mindset.
• Familiarity with SaaS, cloud computing, or related technologies is advantageous.
• Strategic thinking and the ability to identify growth opportunities within accounts.

What We Offer

Compensation : This role is eligible for equity and the benefits & perks listed below. Depending on your location, the starting cash compensation range, inclusive of Base Salary + Variable Target, vs base salary only is:

Tier 1 (Bay Area, NYC, SEA) : $133, 500 - $175,000

Tier 4 (Other): $104,000 -$147,000

Our compensation market ranges are determined by role, level, and location. The range provided reflects the target cash compensation for new hires in major metropolitan areas. Actual compensation will vary based on the candidate’s specific location, skills, experience, and capabilities, as well as internal benchmarking.

Benefits & Perks: EZ Texting offers Best-in-Class healthcare cost sharing for Medical, Dental & Vision! Learn more about our robust benefit inclusions below:

• 100% Employee Sponsored Medical, Dental, Vision Coverage
• Stock Options
• Pre-Tax Benefits, Fertility Benefits, and more
• 401k Plan Options
• Flexible PTO, Disconnect Days, Paid Holidays, and more

Remote-Work Optimization Benefits Including

• Home Office Stipend
• Remote Flex Stipend
• Cell-Phone/Internet Stipend

And More!!!

Equal Opportunity Employer

EZ Texting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, race, color, national origin, citizenship, marital status, sex, gender, gender identity, gender expression, sexual orientation, medical condition, disability, veteran or military status, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Customer Success

Remote (California, US)

Remote (New York, US)

Remote (Austin, Texas, US)

Remote (Washington, District of Columbia, US)