Account Manager

ServiceMaster Residential Co; Albuquerque (NM); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Paid holidays

Employer-stock ownership plan (ESOP)

Job summary

A prominent cleaning and restoration service provider in Albuquerque is seeking an Account Manager to oversee a group of accounts and ensure high-quality service delivery. Responsibilities include conducting inspections, managing budgets, and developing relationships with clients. Ideal candidates will have 1-3+ years of management experience, strong communication skills, and a customer-centric approach. The role offers benefits including paid time off and opportunities for employee ownership through an ESOP.

Qualifications

• 1-3+ years of experience in Management/Operations preferably within hospitality, construction, restoration, or janitorial environments.
• Previous technical knowledge and skills in facilities services industry.
• Strong customer service and problem solving skills.
• Excellent oral and written communication skills.
• Flexibility with regard to schedule and ability to travel locally within Albuquerque vicinity.

Responsibilities

• Conduct daily and nightly site/building inspections to assess service quality.
• Monitor and manage cost and budget of materials.
• Develop effective working relationships with all clients/customers.
• Support and supervise onsite employees and supervisors.
• Evaluate work performance of direct reports annually.

Skills

Customer service skills

Problem solving skills

Technical skills in facilities services

Communication skills

Microsoft Office Suite skills

Job description

Join ServiceMaster and become an Employee-Owner!

Greetings from ServiceMaster Clean Services!

We are a recognized leader in disaster restoration and cleaning services with locations in California, New Mexico, Nevada and Virginia. Our growing team consists of detail-oriented professionals and dedicated responders supporting homeowners, businesses, and commercial buildings facing water, fire, and smoke damage. We show a deep level of care for our clients and teams as an employee-owned company, meaning the success of ServiceMaster Clean benefits everyone. Explore job openings with our knowledgeable, friendly, and hard-working team today!

The Account Manager is responsible for a group of accounts within ServiceMaster Clean services. The Account Manager will oversee day to day facilities services provided at all current and new accounts within area of responsibility.

Responsibilities

• Conduct daily and nightly site/building inspections to assess technical skill levels, production rates and quality of service
• Monitor, evaluate and manage cost and budget of materials. Oversee and monitor chemical and paper inventory for all locations within territory
• Develop effective working relationships with all clients/customers and address any issues and concerns in a timely manner
• Support, mentor, and supervise all onsite employees and supervisors
• Evaluate work performance of all direct reports annually and prepare career development paths for employees seeking opportunities for advancement
• Monitor and review timesheets for accuracy and completion
• Oversee and monitor technical training of employees
• Schedule and dispatch to ensure daily coverage
• Monitor, evaluate and implement safety policies, procedures, and communications for all personnel
• Monitors all workers compensation activities within area of operations and working in conjunction with Safety and Human Resources
• Perform special assignments as needed or requested by Branch Manager or Senior Leadership

Requirements

• 1-3+ years of experience in Management/Operations preferably within hospitality, construction, restoration, or janitorial environments
• Previous technical knowledge and skills in facilities services industry
• Strong customer service and problem solving skills
• Excellent oral and written and communication skills
• Strong technical/computer skills with experience in Microsoft Office Suite
• Flexibility with regard to schedule and ability to travel locally within Albuquerque vicinity
• Various benefits plans as well as paid sick time, holidays and vacation time depending on your hiring status
• Ability to participate in our employer-stock ownership plan (ESOP)! Every vested full-time permanent employee becomes an employee-owner with a company-paid retirement fund. Why pay into a retirement account, when you don’t have to?

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.