Account Manager — Employee-Owned Facilities & Restoration

ServiceMaster Residential Co; Albuquerque (NM); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Paid holidays

Employer-stock ownership plan (ESOP)

Job summary

A prominent cleaning and restoration service provider in Albuquerque is seeking an Account Manager to oversee a group of accounts and ensure high-quality service delivery. Responsibilities include conducting inspections, managing budgets, and developing relationships with clients. Ideal candidates will have 1-3+ years of management experience, strong communication skills, and a customer-centric approach. The role offers benefits including paid time off and opportunities for employee ownership through an ESOP.

Qualifications

• 1-3+ years of experience in Management/Operations preferably within hospitality, construction, restoration, or janitorial environments.
• Previous technical knowledge and skills in facilities services industry.
• Strong customer service and problem solving skills.
• Excellent oral and written communication skills.
• Flexibility with regard to schedule and ability to travel locally within Albuquerque vicinity.

Responsibilities

• Conduct daily and nightly site/building inspections to assess service quality.
• Monitor and manage cost and budget of materials.
• Develop effective working relationships with all clients/customers.
• Support and supervise onsite employees and supervisors.
• Evaluate work performance of direct reports annually.

Skills

Customer service skills

Problem solving skills

Technical skills in facilities services

Communication skills

Microsoft Office Suite skills

Job description

A prominent cleaning and restoration service provider in Albuquerque is seeking an Account Manager to oversee a group of accounts and ensure high-quality service delivery. Responsibilities include conducting inspections, managing budgets, and developing relationships with clients. Ideal candidates will have 1-3+ years of management experience, strong communication skills, and a customer-centric approach. The role offers benefits including paid time off and opportunities for employee ownership through an ESOP.