Account Management Specialist

Publicisgroupe; Illinois; On-site; USD 55,000 - 80,000; Full time

Job summary

A leading company in digital media is seeking an Account Management Specialist to support programmatic campaign execution. This role involves project management and coordination across teams, ensuring client satisfaction and fostering strong internal relationships. Ideal candidates are proactive, possess strong communication skills, and have 1-2 years of relevant experience.

Benefits

Flexible time off (FTO)

Paid sick time

Childcare assistance

Comprehensive health coverage

401(k) plan

Tuition assistance

Qualifications

• 1-2 years of experience in account management or project management.
• Demonstrated expertise in Account Management tools and processes.
• Excellent client service competence with strong presentation and writing skills.

Responsibilities

• Own project management and coordination across internal teams for campaign execution.
• Monitor ongoing campaign activities and identify optimization opportunities.
• Build and maintain client promotions with attention to detail.

Skills

Project Management

Client Service

Data Analysis

Education

Bachelor’s Degree

Tools

Excel

Word

PowerPoint

Job description

Overview

How You’ll Make an Impact

As an Account Management Specialist on the digital media team, you'll be a vital support for your team members in programmatic campaign execution. You'll own project management and coordination across various internal Epsilon cross-functional teams, ensuring successful implementation and activation of digital media campaigns. Ensuring client happiness and dedication is key in achieving client goals in a dynamic work setting, making your role crucial.

This role reports to a manager within the digital media team and will involve daily collaboration with numerous internal cross-functional teams, including but not limited to, ad operations, analytics, and client services.

A top candidate would want this job for several compelling reasons. You'll become an expert on Epsilon’s digital media products, launch processes, and proprietary tools, giving you a highly marketable skills. You'll chip in directly to Epsilon's overall goals by ensuring client satisfaction and retention, which are critical to our continued growth. This role ties into Epsilon's core values by fostering strong internal relationships, driving operational efficiency, and ensuring high-quality service delivery. You'll work on exciting projects that directly influence the success of client digital marketing efforts, allowing you to see the tangible impact of your work.

What You’ll Achieve

You'll become a true expert in Epsilon’s digital media landscape, mastering our products, launch processes, and proprietary tools. This expertise will enable you to ensure detailed digital media execution and help clients consistently meet their marketing objectives. You'll build and champion strong, positive relationships with diverse internal cross-teams and gain valuable experience in direct client communication. This role is a fantastic stepping stone for career growth within digital media, offering opportunities to take on more responsibility in client management and operational optimization. You'll develop critical skills in project management, data analysis, client communication, and strategic problem-solving.

Who You Are

• You're a dynamic, diligent teammate who thrives in a fast-paced, fast paced environment. Demonstrating strong project management skills, you will drive projects and digital media launches forward, meeting objectives and deadlines while ensuring the accuracy of every output. Your strong interpersonal skills allow you to work effectively with various internal cross-teams, and over time, you'll develop the ability to own aspects of direct client communication within the digital media activation process.
  
  
• What You'll Bring with You:
  • Campaign Launch Execution, Process & Project Management:
  • Demonstrated expertise in Account Management tools and processes.
  • Ability to create and maintain project timelines and meet deadlines.
  • Experience facilitating daily coordination across internal teams.
  • Capable of assisting with campaign launches and conducting Quality Assurance checks.
  • Campaign Delivery & Performance:
  • Interest in monitoring ongoing campaign activity and identifying optimization opportunities.
  • Ability to track and evaluate program performance.
  • Skilled in handling and preparing performance/critical metric reporting.
  • Client Promotions:
  • Capable of being responsible for and maintaining client promotions.
  • Ability to build and implement client promotions promptly and with attention to detail.
  • General Skills:
  • Excellent client service competence with strong presentation and writing skills.
  • Proficient in Excel, Word, and PowerPoint.
  • Self-starter who thrives in a dynamic, fast-paced work environment.
  • Ability to lead and prioritize multiple tasks and projects effectively.
  • Ability to learn quickly and think strategically to provide solutions.
• Why You Might Stand Out From Other Talent:
  • Bachelor’s Degree from a four-year college or university.
  • 1-2 years of experience in account management, project management, or the digital media industry.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Base Salary: $55,000 - $80,000

Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.

Additional Information

When You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.
  
  

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
  
  

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to [e-mail] to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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