Account Management Specialist

Aston Carter; Cleveland (OH); On-site; Full time

Job summary

Aston Carter is seeking an Account Management Specialist/Service Coordinator in Cleveland, OH. The role involves supporting the sales team and customers by providing detailed product information and resolving inquiries through various communication channels. Ideal candidates have experience in account management and customer service. A family-owned environment encourages strong relationships, and the position offers competitive benefits and pay.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Short and long-term disability

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• 2-3 years of account management and B2B customer service experience.
• Experience working with an ERP system and entering orders.
• Strong attention to detail and professionalism.

Responsibilities

• Interact with customers to provide support regarding products/services.
• Field customer questions and complaints; resolve issues.
• Maintain customer accounts and provide timely communications.

Skills

Account management

B2B customer service

Attention to detail

Professionalism

Microsoft Office

Tools

ERP system

Macola

Job description

Job Title: Account Management Specialist/Service Coordinator

Job Description

We are seeking a dedicated individual to support our mid-west sales team and their customers. This role involves providing exceptional support and information on our products and services through various communication channels.

Responsibilities

• Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collect and enter orders for products.
• Field customer questions and complaints, forwarding complex issues to the appropriate specialist or staff.
• Ensure appropriate actions are taken to resolve customer problems and concerns.
• Maintain customer accounts and provide timely communications to all internal departments and external customers.
• Manage and provide solutions to customer inquiries.
• Initiate and facilitate the customer complaint process.
• Process returns and issue credit in a timely manner.
• Collaborate with sales and purchasing to verify requirements are met.
• Manage order backlog to avoid stockouts.
• Track and manage customer forecasts.
• Update the system with all relevant information collected during customer service activities, including new customer details.

Essential Skills

• 2-3 years of account management and B2B customer service experience.
• Experience working with an ERP system and entering orders, ideally Macola.
• Strong attention to detail and professionalism.
• Proficiency in Microsoft Office.

Additional Skills & Qualifications

• Experience working for a packaging company, a manufacturing company, or a distribution company.

Work Environment

This position is based in Cleveland. Initially, the role will be onsite for training, followed by a potential hybrid work arrangement. The company is family-owned, fostering strong relationships and a family-like atmosphere.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cleveland,OH.

Application Deadline

This position is anticipated to close on Jun 25, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.