Health Management Specialist

RPMGlobal; United States; Remote; Full time

Job summary

Join a dedicated team making a meaningful impact on health in rural Alaska! As a Health Management Specialist, you will engage with the community to provide essential preventative health services and chronic care management. This role involves direct communication with clients, adherence to health protocols, and managing sensitive information with care and confidentiality. You will work flexible hours to respond to health needs promptly, ensuring that community members receive the support they require. This is an exciting opportunity to be part of a mission-driven organization focused on improving health outcomes in the Yukon-Kuskokwim Delta.

Benefits

Generous PTO starting at 4.5 weeks per year

Eleven paid holidays

Comprehensive healthcare coverage

Life and Disability Insurance

Flexible Spending Account

Employee Wellness Center

Qualifications

• Experience in health care, health education, or community outreach preferred.
• Proficiency with computers and mobile devices is essential.

Responsibilities

• Provide health education and guidance to clients needing services.
• Conduct interviews to gather medical history and relevant health information.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Active listening

Emotional intelligence

Cultural sensitivity

Adaptability

Education

Completion of contact tracing training

Tools

Microsoft Office

VMWare

Smartphones

Tablets

Job description

We are working together to achieve excellent health. Come join us!

The Yukon-Kuskokwim Health Corporation is a Tribal health care organization, serving nearly 30,000 people living across rural, southwest Alaska in villages with populations from about 10 to more than 1,000. Bethel, the regional hub and location of the only hospital in the region, has a population of nearly 7,000. The Yukon-Kuskokwim Delta is home to thousands of lakes and two primary rivers—the Kuskokwim and Yukon.

We offer a broad range of employment opportunities and the chance to make a meaningful impact on the health of people in the region.

Position Summary: The Health Management Specialist is a non-licensed public health professional responsible for reaching out to people needing preventative health services, chronic care management services, or who have potential exposure to infectious diseases. Specialists are responsible for providing health education and guidance to interrupt ongoing disease transmission, or connecting them with additional health services according to standards of care.

Dialogue with clients consists of following standard protocols to obtain medical history and other relevant health information, provide instructions, and make appropriate referrals to testing, clinical services, and other essential support services. This position requires prioritization, prompt action, and attention to detail in documentation and data management as multiple investigations are conducted simultaneously.

Health Management Specialists are required to follow all designated scripts and comply with policies and procedures provided by the YKHC regarding confidentiality and data security for the handling of sensitive client information and protected health information. This position requires working non-standard hours (i.e., evenings, weekends) to react as quickly as possible to new cases. During times of low caseloads, this position will assist with other duties as assigned such as assisting with supplies ordering, answering phones, and other tasks as assigned by the Population Health Management Coordinator.

Position Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and other duties as assigned.

Minimum Experience: Experience living and/or working in the Yukon-Kuskokwim Delta required. Experience conducting telephone-based or in-person interview, data collection and data entry are preferred. Experience with health care, health education, community outreach, linkage to care, social services, or other public health services are preferred. Proficiency with use of computers (desktop, laptop, tablet) and mobile devices (smartphones, mobile apps). Experience with Excel and other Microsoft office applications preferred.

License, Certification, Registration: Completion of contact tracing training module within 3 months of starting date.

Equipment/Tools: This position requires the applicant to have or obtain space and equipment for a HIPAA compliant home office. Including a reliable and secure internet connection, a computer capable of connecting to internet and running required applications for remote work (VMWare), and a telephone or cell phone for routing work calls, and any other additional materials/equipment necessary for applicant to perform job functions.

Specialized Knowledge and Skills: Strong verbal, written communication, and interpersonal skills, including active listening and emotional intelligence. Ability to interact in a non-judgmental manner with culturally diverse populations and persons experiencing a wide range of social conditions. Ability to adapt to changing environments and receive constructive feedback. Ability to use discretion, maintain confidentiality and ethical conduct. Ability to work effectively with all levels of staff, establishing and maintaining collaborative professional relationships. Strong time management skills (organization, prioritization, multitasking). Ability to work independently and as part of a multidisciplinary team. Proficiency with use of computers (desktop, laptop, tablet), with MS Office, and with use of mobile devices (smartphones, mobile apps). Ability to communicate in Yupik or Athabascan is desirable.

Supervisory Responsibilities: None.

Benefits Include:

• Generous PTO – starting at 4.5 weeks per year, accrued over time
• Eleven paid holidays
• Comprehensive healthcare coverage
• Life and Disability Insurance
• Flexible Spending Account
• Employee Wellness Center

Additional Information:

ID: 17305

Location: *REMOTE*

Department: Public Health

Employment Duration: 80 Full time

Temporary Status: Not Applicable

Hours per Week: 40

Minimum Hourly Pay: 32.88

FLSA Status: Non-exempt

Yukon Kuskokwim Health Corporation is an Affirmative Action/Equal Opportunity Employer. All qualified individuals will receive consideration for employment without regard to race, ethnicity, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status and any other basis protected by law. Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly.

Under P.L. 93-638, preference is given to Alaska Native/American Indian applicants.

For more information, please contact the YKHC Recruitment Department at [e-mail] or phone [phone] and ask to speak with a recruiter.