Account Management Representative

Better Business Bureau, Great West and Pacific; Olympia (WA); Hybrid; USD 31,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer-paid life and long-term/disab

401(k) with company match

Paid holidays, PTO, and your birthday

Professional development and growth

Remote-friendly work arrangement

Job summary

Better Business Bureau Great West + Pacific is seeking an Account Management Representative who is bilingual in English and Spanish to serve as the primary Spanish-speaking contact and to build strong relationships with Accredited Businesses.

You will support onboarding, engagements, renewals, and ongoing success, collaborate with internal teams, and help translate communications to ensure clarity across departments.

Qualifications

• Fluency in both written and spoken English and Spanish (required).
• Excellent communication and relationship-building skills.
• Organized, detail-oriented, and able to juggle multiple priorities.
• Comfortable learning new systems and technology platforms.
• Experience in customer service, client support, account management, or administrative work.
• CRM experience and familiarity with Microsoft Office are a plus.

Responsibilities

• Build strong relationships with Accredited Businesses through calls, emails, and proactive outreach in both English and Spanish.
• Support onboarding, engagement, renewals, and ongoing success for assigned business accounts.
• Serve as BBB’s primary Spanish-speaking support resource for businesses across departments.
• Translate and interpret communications to help Spanish-speaking businesses fully understand BBB programs, billing, policies, and processes.
• Partner with internal teams like Billing, Resolutions, and Customer Success to support bilingual communication needs.
• Attend local networking events, community activities, and business outreach opportunities.
• Support relationships with Hispanic chambers, Spanish-language organizations, and community partners.
• Maintain organized and accurate CRM documentation and account updates.
• Identify ways to improve the experience for Spanish-speaking Accredited Businesses.
• Bring positivity, professionalism, and care to every interaction.

Skills

Bilingual English/Spanish

Tools

CRM software

Microsoft Office

Job description

Job Title: Account Management Representative – Bilingual Spanish-Speaking

Location: Washington

Wage Range: $22.50 - $28.50/hour

Help Businesses Thrive Through Trust & Connection At Better Business Bureau Great West + Pacific, we believe trust is the foundation of every successful business relationship. We help businesses grow with confidence by providing support, credibility, and meaningful connections within their communities. We’re looking for an energetic, people-focused, bilingual professional who enjoys building relationships, solving problems, and helping businesses succeed. If you love connecting with people, thrive in a collaborative environment, and are passionate about making a positive impact in both English and Spanish, we’d love to meet you.

What You’ll Be Doing

As our Account Management Representative, you’ll support Accredited Businesses throughout their BBB journey while serving as our primary Spanish-language point of contact across the organization.

• Build strong relationships with Accredited Businesses through calls, emails, and proactive outreach in both English and Spanish
• Support onboarding, engagement, renewals, and ongoing success for assigned business accounts
• Serve as BBB’s primary Spanish-speaking support resource for businesses across departments
• Translate and interpret communications to help Spanish-speaking businesses fully understand BBB programs, billing, policies, and processes
• Partner with internal teams like Billing, Resolutions, and Customer Success to support bilingual communication needs
• Attend local networking events, community activities, and business outreach opportunities
• Support relationships with Hispanic chambers, Spanish-language organizations, and community partners
• Maintain organized and accurate CRM documentation and account updates
• Identify ways to improve the experience for Spanish-speaking Accredited Businesses
• Bring positivity, professionalism, and care to every interaction

What We’re Looking For

Professional fluency in both written and spoken English and Spanish are required. Someone who genuinely enjoys helping people and building relationships. Strong communication skills with confidence speaking to business owners and internal teams. Organized, detail-oriented, and comfortable juggling multiple priorities. Comfortable learning new systems and technology platforms. Experience in customer service, client support, account management, or administrative work is preferred. CRM experience and familiarity with Microsoft Office tools is a plus. A proactive, collaborative, and positive mindset.

Why You’ll Love Working at BBB

We believe in supporting our employees just as much as we support the businesses we serve. You’ll join a mission-driven team that values collaboration, growth, and community impact. Mission-driven culture focused on trust and integrity. Supportive, collaborative, and people-first environment.

• Medical, Dental, and Vision insurance options
• 100% employer-paid life and long-term disability insurance
• 401(k) with company match
• Paid holidays, PTO, and your birthday off with pay
• Professional development and growth opportunities
• Flexibility to work remotely while engaging with your local business community

At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law.

Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.

Most importantly, you will be joining a team that embodies our five values: Trust, Respect, Integrity, Teamwork and Excellence!