Account Management Representative

Better Business Bureau, Great West and Pacific; Montana; Hybrid; USD 47,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance options

100% employer-paid life and disability insurance

401(k) with company match

Paid holidays and PTO

Professional development opportunities

Flexibility to work remotely

Job summary

The Better Business Bureau, Great West and Pacific seeks an Account Management Representative – Bilingual Spanish-Speaking in Montana. The ideal candidate will support Accredited Businesses while being the primary point of contact in Spanish. Responsibilities include relationship building and assisting with navigation of BBB resources.

Professionals will benefit from medical, dental, and vision insurance, a 401(k) plan with match, and flexible remote work options. Experience in customer service and strong organizational skills are emphasized.

Qualifications

• Professional fluency in both written and spoken English and Spanish.
• Experience in customer service, client support, account management, or administrative work is preferred.
• Organized and comfortable juggling multiple priorities.

Responsibilities

• Serve as the primary Spanish-language point of contact for Accredited Businesses.
• Help businesses navigate resources and build confidence in their accreditation.
• Translate and interpret communications for Spanish-speaking businesses.

Skills

Bilingual English and Spanish

Strong communication skills

Customer service experience

Organizational skills

Tools

CRM

Microsoft Office

Job description

Job Title: Account Management Representative – Bilingual Spanish‑Speaking

Location: Montana

Wage Range: $22.50 - $26.50/hour

Better Business Bureau Great West + Pacific helps businesses thrive through trust and connection by providing support, credibility, and meaningful connections. We seek an energetic, people‑focused, bilingual professional who enjoys building relationships, solving problems, and helping businesses succeed in both English and Spanish.

Responsibilities

• Support Accredited Businesses throughout their BBB journey while serving as the primary Spanish‑language point of contact across the organization.
• Help businesses navigate resources, answer questions, build confidence in their accreditation, and create positive experiences at every step.
• Build strong relationships with Accredited Businesses through calls, emails, and proactive outreach in both English and Spanish.
• Support onboarding, engagement, renewals, and ongoing success for assigned business accounts.
• Serve as BBB's primary Spanish‑speaking support resource for businesses across departments.
• Translate and interpret communications to help Spanish‑speaking businesses fully understand BBB programs, billing, policies, and processes.
• Partner with internal teams like Billing, Resolutions, and Customer Success to support bilingual communication needs.
• Attend local networking events, community activities, and business outreach opportunities.
• Support relationships with Hispanic chambers, Spanish‑language organizations, and community partners.
• Maintain organized and accurate CRM documentation and account updates.
• Identify ways to improve the experience for Spanish‑speaking Accredited Businesses.
• Bring positivity, professionalism, and care to every interaction.

Qualifications

• Professional fluency in both written and spoken English and Spanish.
• People‑focused mindset who genuinely enjoys helping people and building relationships.
• Strong communication skills with confidence speaking to business owners and internal teams.
• Organized, detail‑oriented, comfortable juggling multiple priorities.
• Comfortable learning new systems and technology platforms.
• Experience in customer service, client support, account management, or administrative work (preferred).
• CRM experience and familiarity with Microsoft Office tools (a plus).
• A proactive, collaborative, and positive mindset.

Benefits

• Medical, Dental, and Vision insurance options.
• 100% employer‑paid life and long‑term disability insurance.
• 401(k) with company match.
• Paid holidays, PTO, and birthday off with pay.
• Professional development and growth opportunities.
• Flexibility to work remotely while engaging with local business community.

EEO Statement

We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.