Account Management Representative

BBB Great West + Pacific; Alaska; Hybrid; USD 30,996 - 36,506; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer-paid life and long-term disability insurance

401(k) with company match

Paid holidays and PTO

Remote work flexibility

Job summary

BBB Great West + Pacific is looking for an Account Management Representative who is bilingual in Spanish and English. This role involves building strong relationships with Accredited Businesses through calls and emails, supporting account success, and translating communications.

Candidates should be detail-oriented with strong communication skills and a passion for helping diverse communities. Benefits include medical insurance, 401(k) with company match, and flexible work options.

Qualifications

• Fluent in English and Spanish, both written and spoken.
• Previous experience in customer service or account management is preferred.
• Proven ability to manage multiple tasks and priorities.

Responsibilities

• Build relationships with businesses through bilingual communication.
• Support onboarding and ongoing success for assigned accounts.
• Maintain accurate documentation in CRM.

Skills

Professional fluency in English and Spanish

Strong communication skills

Customer service experience

Organized and detail-oriented

CRM experience

Tools

Microsoft Office

Job description

Location: Anchorage, Alaska
Wage Range: $22.50 - $26.50/hour

Job Title: Account Management Representative – Bilingual Spanish-Speaking

At Better Business Bureau Great West + Pacific, we believe trust is the foundation of every successful business relationship. We help businesses grow with confidence by providing support, credibility, and meaningful connections within their communities.

What You'll Be Doing

• Build strong relationships with Accredited Businesses through calls, emails, and proactive outreach in both English and Spanish
• Support onboarding, engagement, renewals, and ongoing success for assigned business accounts
• Serve as BBB’s primary Spanish-speaking support resource for businesses across departments
• Translate and interpret communications to help Spanish-speaking businesses fully understand BBB programs, billing, policies, and processes
• Partner with internal teams like Billing, Resolutions, and Customer Success to support bilingual communication needs
• Attend local networking events, community activities, and business outreach opportunities
• Support relationships with Hispanic chambers, Spanish-language organizations, and community partners
• Maintain organized and accurate CRM documentation and account updates
• Identify ways to improve the experience for Spanish-speaking Accredited Businesses
• Bring positivity, professionalism, and care to every interaction

What We’re Looking For

• Professional fluency in both written and spoken English and Spanish is required
• Someone who genuinely enjoys helping people and building relationships
• Strong communication skills with confidence speaking to business owners and internal teams
• Organized, detail-oriented, and comfortable juggling multiple priorities
• Comfortable learning new systems and technology platforms
• Experience in customer service, client support, account management, or administrative work is preferred
• CRM experience and familiarity with Microsoft Office tools is a plus
• A proactive, collaborative, and positive mindset

Benefits

• Mission-driven culture focused on trust and integrity
• Supportive, collaborative, and people-first environment
• Medical, Dental, and Vision insurance options
• 100% employer-paid life and long-term disability insurance
• 401(k) with company match
• Paid holidays, PTO, and your birthday off with pay
• Professional development and growth opportunities
• Flexibility to work remotely while engaging with your local business community

At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.