Account Management Representative

Addison Group; Naperville (IL); Hybrid; USD 75,000 - 85,000; Full time

Job summary

A leading global manufacturer is seeking an experienced Account Management Representative to support full cycle customer service in Naperville. This role involves overseeing customer orders, improving workflow efficiencies, and ensuring excellent communication throughout the order process. Ideal candidates will have strong problem-solving skills and a background in manufacturing customer service.

Benefits

Generous PTO

Benefits package after 30 days

Bonus structure

Great company culture

Qualifications

• 5-7 years of experience in Account Management or full cycle Customer Service.
• Preferred experience with international business.
• Strong knowledge of supply chain and order fulfillment.

Responsibilities

• Manage customer orders and maintain communication throughout the project lifecycle.
• Ensure order accuracy and timely delivery while monitoring logistics.
• Handle customer complaints and provide professional service.

Skills

Communication

Customer Service

Problem-solving

Attention to Detail

Tools

MS Office

ERP/CRM systems

Job description

Job Title: Account Management Representative (Customer Service)

Location (city, state): Naperville, IL

Industry: Manufacturing

Pay: $75-85K based on experience

About Our Client:

Our client is a stable and growing global manufacturer seeking an experienced Account Manager (not sales focused) to support and provide full cycle customer service delivery. This is a great opportunity for a skilled professional with strong communication, customer service mind-set, and follow-up to join a dynamic, collaborative team.

Job Description:

The Account Manager will oversee customer orders and maintain communication throughout the lifecycle of each project. This role involves ensuring accurate order management within CRM, working with internal teams on delivery logistics, and improving workflow efficiencies within the supply chain.

Key Responsibilities:

• Act as the main contact for customers, managing communication and problem-solving throughout the order process.
• Oversee order entry and processing, ensuring accuracy and timely delivery while monitoring any capacity constraints.
• Coordinate with internal teams and customers to confirm delivery timelines and manage logistics.
• Handle customer complaints and claims, providing professional and efficient service.

Qualifications:

• 5-7 years of Account Management or full cycle Customer Service experience within a manufacturing or product-based environment.
• International business or customer base is preferred
• Knowledge of complex supply chain and order fulfillment cycle
• Excellent attention to detail, communication, and follow-up skills.
• Proficiency with MS Office and ERP/CRM systems (Salesforce or SAP preferred).

Additional Details:

• Hybrid work arrangement
• Reporting to a seasoned, collaborative team with training and development support

Perks:

• Generous PTO and benefits package after 30 days
• Bonus structure and great company culture

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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