Account Management Representative

UPM - The Biofore; Naperville (IL); Hybrid; USD 66,000 - 97,000; Full time

Job summary

Join UPM, a global leader in sustainable materials as an Account Management Representative. In this role, you will manage customer orders within a dynamic supply chain, enhancing our commitment to a future beyond fossils. Contribute to our team's success through effective communication and problem-solving skills in an environment that values personal growth and sustainability.

Benefits

Health insurance: comprehensive medical, dental and vision plans

Disability coverage, life, and AD&D insurance

401(k) with company match

15 days of paid time off plus 13 company holidays

Annual performance-based bonus

Professional development opportunities

Qualifications

• 5-7 years of experience in customer service or related field.
• Fluency in English, Spanish is a plus.
• Knowledge of supply chain activities.

Responsibilities

• Communicate with customers throughout the order lifecycle.
• Perform the order management process efficiently.
• Maintain stocking programs and assess inventory levels.

Skills

Customer service

Problem solving

Organizational skills

Interpersonal skills

Fluent in English

Business understanding

Education

Bachelor's degree in business or related field

Tools

Salesforce

SAP

Job description

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are looking for an Account Management Representative to join our team in Naperville, IL.

Greetings from your future colleague

I’m excited to welcome a new Account Management Representative to our team.We enjoy working together in an engaging and flexible work environment.In this role, you will be challenged with developing a diverse customer base within a global supply chain with opportunities to build your network both domestically and internationally. – Marlene Forbes, Manager, Customer Service.

What you will do

• Communicate with customers, throughout the order lifecycle, using independent judgment and discretion to resolve conflicts and solve issues as they arise

• Efficiently perform the order management process including timely and accurate order entry, analysis of orders and communication of any capacity constraints

• Maintain stocking programs including assessment of inventory levels and order replenishment

• Field and process inquiries including questions related to the company’s product line

• Coordinate and communicate with both the customer and internal partners with respect to service issues

• Ensure efficient workflow within the supply chain with a focus on continuous process improvement and good collaboration

• Effectively process complaints and claims

Who you are

• You are fluent in English (Spanish is a plus)

• You have a bachelor’s degree in business or a related field

• You have at least five years’ experience in customer service or a related field, seven years’ experience preferred

• You demonstrate a working knowledge related to value chain and supply chain activities as well as a business-to-business order fulfillment cycle

• You can balance service and cost within your daily work

• You have business understanding and knowledge as well as problem solving skills

• You have organizational and interpersonal skills

• You have knowledge related to relevant IT tools and systems ideally in systems including Salesforce, SAP or both

This is what we offer to you

• A meaningful job: We have an inspiring purpose ‘We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.

• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.

• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.

• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Salary range: 66,952 to 96,244 USD / year based on qualifications and experience

UPM offers a comprehensive benefits package which includes the following:

• Health insurance: comprehensive medical, dental and vision plans

• Other insurances: disability coverage, life, and AD&D insurance

• Retirement plan: 401(k) with company match and employer retirement contribution

• Paid time off: 15 days of paid time off plus 13 company holidays

• Bonus: annual performance-based short-term incentive plan

• Other: professional development opportunities

Learn about our Rewarding and our Ways of working.

Additional information

Location: Naperville (hybrid work)

Are you interested? Please apply via the link above and attach your CV and cover letter by July 10th, 2025.

Please note that we are going through the applications already during the application period, and you may be contacted before the application deadline.

Only candidates authorized to work within the United States without sponsorship will be considered.

If you have any technical issues with submitting your application, please contact our HR Service Center at [e-mail] + 1 877 723 5247.

This Job Description is intended to be a guide and is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed.

UPM North America is an Equal Opportunity Employer.

As a leading company in the paper industry, we drive the value of paper as a sustainable medium of trust, impact, learning and inspiration. UPM Communication Papers offers the industry’s widest portfolio for newspaper, magazine, marketing and book printing as well as for home and office applications. Our high performing papers and service concepts add value to our customers' businesses, while actively fulfilling demanding environmental and social responsibility criteria. With headquarters in Germany, UPM Communication Papers employs approximately 6,000 people and has 11 modern paper mills globally. Our annual production capacity is 4.9 million tonnes of graphical paper. More about us and our products at www.upmpaper.com

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