[Hiring] Account Management Representative @Better Business Bureau, Great West and Pacific

Better Business Bureau, Great West and Pacific; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a remote Account Management Representative to provide consultative support for Accredited Businesses. This role emphasizes strong communication skills, organizational capabilities, and a passion for helping businesses succeed. The successful candidate will enjoy comprehensive benefits, including medical coverage and a remote-first work model.

Benefits

Medical, Dental, and Vision Insurance Plans

Paid Time Off (PTO) from date of hire

Safe Harbor 401(k) plan with up to 6% company match

Paid holidays including birthday off

Qualifications

• Passion for helping businesses grow.
• Natural curiosity and solutions-oriented mindset.
• Ability to thrive in consultative conversations.

Responsibilities

• Deliver proactive outreach to drive business success.
• Host check-ins and share strategic insights.
• Maintain an accurate database.

Skills

Consultative skills

Organizational skills

Effective communication

Empathy

Bilingual (Spanish)

Job description

Jun 23, 2025 - Better Business Bureau, Great West and Pacific is hiring a remote Account Management Representative. Salary: $22.50 - $25.50 per hour. Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves being a trusted guide and partner for our Accredited Businesses (ABs), providing consultative support to maximize the value of their accreditation.

• Deliver proactive outreach that drives business success
• Host regular check-ins and share strategic insights
• Discover business goals and connect ABs to the right tools, resources, and opportunities
• Develop retention strategies to address potential issues
• Communicate with clarity, compassion, and confidence across various channels
• Stay updated on policies and best practices
• Maintain an accurate database
• Engage with the 740 Benefit Queue professionally
• Tackle special projects as needed

Qualifications

• Passion for helping businesses grow and succeed
• Natural curiosity, resourcefulness, and solutions-oriented mindset
• Ability to thrive in consultative conversations
• Strong organizational skills to manage multiple priorities
• Effective communication with empathy
• Team player who supports colleagues
• Bilingual Spanish speaking candidates preferred

Benefits

• Medical, Dental, and Vision Insurance Plans (100% premiums paid for base plans by BBB)
• 100% employer-paid life and long-term disability insurance
• Optional insurance plans (short-term disability, additional life, accident, etc.)
• Paid Time Off (PTO) from the date of hire
• Paid holidays, plus your birthday off with pay
• Safe Harbor (immediate vesting) 401(k) plan with up to 6% company match
• Remote first work model