Account Management Representative

Toyota Tsusho America; Maryville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental and vision benefits

FSAs/HSAs

14 paid holidays

401(k) with company contribution

Tuition reimbursement

Job summary

Toyota Tsusho America is seeking a Customer Account Support professional to manage day-to-day customer accounts, handle orders, and coordinate with supply chain teams in Maryville, TN.

The role includes processing orders, monitoring shipments, maintaining records, and delivering timely customer service with a focus on continuous improvement.

Qualifications

• High School diploma or GED required.
• 0-2 years of experience in customer service, sales support, supply chain or administrative roles.
• Familiarity with ERP/CRM systems and basic understanding of order fulfillment processes.

Responsibilities

• Serve as the day-to-day operational contact for assigned customer accounts and respond to routine inquiries.
• Process purchase orders, order releases, forecasts, and customer schedule changes; verify pricing and delivery details.
• Coordinate with Supply Chain, Purchasing, Warehouse, and Logistics to monitor inventory and adjust shipments.
• Investigate and resolve routine customer service issues; escalate complex issues to senior team members.

Skills

Organizational skills

Time management

Communication

Problem solving

Microsoft Office

Education

High School diploma or GED

Associates or Bachelor degree preferred

Tools

ERP systems

CRM systems

Job description

We firmly believe that our employees drive the success of the company! With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. We are looking for The Right One to join our team!

What's In It For You?

• Competitive Salary with Bonus Opportunities
• Paid Time Off
• Comprehensive Medical, Dental and Vision Benefits (Low Premiums!)
• Flexible Spending and Health Savings Accounts
• 14 Paid Company Holidays
• 401(k) with Company Contribution
• Educational Tuition Reimbursement

Summary

Customer Account Support:

Serve as the day-to-day operational contact for assigned customer accounts. Respond to routine customer inquiries regarding orders, deliveries, inventory, and shipment status. Maintain positive customer relationships through timely communication and follow up. Ensure customer requests are documented and communicated to appropriate internal teams.

Order Management:

Process purchase orders, order releases, forecasts, and customer schedule changes. Verify pricing, quantities, delivery dates, and shipping requirements before processing transactions. Monitor order status from receipt through delivery. Maintain accurate customer account documentation within ERP systems.

Supply Chain Coordination:

Coordinate with Supply Chain, Purchasing, Warehouse, and Logistics teams regarding customer orders. Monitor inventory availability and communicate shortages or potential delays. Assist with scheduling shipments and delivery priorities. Support production planning by communicating customer demand changes.

Customer Service:

Investigate and resolve routine customer service issues. Escalate complex operational issues to senior team members. Communicate shipment delays and recovery plans to customers. Maintain professional customer interactions.

Reporting & Documentation:

Maintain customer records and transaction history. Prepare routine customer reports. Monitor open orders and backorder reports. Ensure documentation complies with company procedures. Continuous Improvement: Identify opportunities to improve customer service processes. Participate in team meetings and training. Learn company products, systems, and business processes.

Education:

High School diploma or GED required. Preferred: Associates or Bachelor Degree

Work Experience:

0-2 years of experience in customer service, sales support, supply chain or administrative roles

Travel:

May be required, less than 10%

Knowledge:

basic understanding of customer service and order fulfillment processes. Familiarity with business systems (e.g., ERP, CRM) preferred. General understanding of supply chain or product flow is a plus

Skills:

Strong organizational and time management skills. Attention to detail and accuracy in transactional work. Microsoft Suite experience preferred. Effective written and verbal communication skills. Ability to manage multiple priorities in a fast-paced environment. Problem-solving skills with the ability to escalated appropriately.

Our company is proud to be an equal opportunity employer! It is the policy and commitment of the company to maintain a work environment that provides equal employment opportunity (EEO) for all its employees and applicants. We are committed to providing equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital/domestic partner status, veteran status, disability, genetic information or any other applicable lawfully protected basis. This policy applies to all terms and conditions of employment.

We seek to employ individuals qualified for a position by virtue of job-related educational standards, training, experience, and personal qualifications.