Account Management Representative

Direct Connect Logistix, Inc.; Indianapolis (IN); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager Representative to drive revenue growth and nurture customer relationships in the transportation sector. This role emphasizes business development, requiring a proactive individual to identify opportunities and manage accounts effectively. You'll be the primary contact for customers, ensuring exceptional service and communication while leveraging tools like Salesforce and McLeod TMS. Join a vibrant team in a fast-paced environment where your contributions directly impact success and growth. If you're motivated and detail-oriented, this opportunity is perfect for you!

Benefits

Ancillary Insurance Package

401k Retirement Plan

Paid Holidays and PTO

Free Downtown Parking

Opportunity for Growth and Advancement

Fun Office Environment

Qualifications

• BA/BS degree or equivalent business development experience required.
• Strong understanding of freight brokerage or transportation preferred.

Responsibilities

• Generate new revenue and manage customer relationships.
• Utilize business development skills to identify and develop relationships.

Skills

Business Development

Customer Relationship Management

Communication Skills

Problem-Solving Skills

Negotiation Skills

Detail-Oriented

Teamwork

Education

BA/BS Degree

Equivalent Business Development Experience

Tools

Salesforce

McLeod TMS

Microsoft Office

Job description

Posted Tuesday, April 1, 2025 at 4:00 AM

Direct Connect Logistix is a nation-wide 3PL company headquartered in Indianapolis, Indiana. Since 2009, we have committed to our promise of delivering every shipment on time, every time - no matter what. That is why we hire the best people, inject tons of energy into our culture, and empower our people to make great things happen for our customers.

Direct Connect Logistix is looking for a Account Manager Representative to join our team. This person will be responsible for generating new revenue and managing customer relationships for Direct Connect Logistix. Account Management Representatives will utilize business development skills to identify, qualify and develop relationships with new and existing customers. This individual should be knowledgeable in the transportation industry, highly motivated, driven and have superior communication skills to succeed in this position.

Essential Duties and Responsibilities

• Utilize business development skills to identify, qualify and develop relationships with prospective customers and independently generate new revenue.
• Sourcing and securing freight and customers by any method including but not limited to; current book of business, past contacts, internet searches, website leads, manufacturing guides, CRM leads, social media contacts, and customer referrals.
• Work diligently to develop and master industry and sales knowledge, including prospecting, pipeline development, closing business, managing accounts, and market conditions.
• As the primary contact for our customers, you will be responsible for managing the relationship between the customer and DCL. You will need to provide excellent customer service skills, communicating through phone, email, and in person.
• Grow existing accounts by sourcing and securing new opportunities from within each customer.
• Develop committed business with $5,000+ net revenue per week.
• Tracking and maintaining all sales prospecting activity in the company CRM (Salesforce).
• Ensure accurate data capture, data integrity and system entry in all customer-related functions in company TMS (McLeod)
• Effectively utilize data and problem-solving skills to proactively resolve customer issues.
• Monitor all current customer freight and proactively solve potential issues.
• Travel as required.
• Other duties as assigned.

Education/Experience

• BA/BS degree or equivalent business development experience required.
• Strong understanding of freight brokerage or transportation preferred.
• Existing brokerage customer base is a plus.
• Prior demonstration of negotiation skills is preferred.
• Experience with McLeod TMS and Salesforce is a plus.
• Knowledge of Microsoft Office (Excel, Word, etc.) required

Skills Required

• Qualified candidate must possess excellent written and verbal communication skills along with
• Follow-up, and problem-solving skills are a must.
• Candidate must have the ability to work in a fast-paced team environment.
• Must be able to work with others along with working independently.
• Must be detail-oriented and must meet scheduled deadlines.
• Punctuality and a good work ethic are critical.
• Ancillary Insurance Package including life insurance, longer-term and short-term disability, as well as pet insurance
• 401k Retirement Plan
• Paid Holidays and PTO Package
• Free downtown parking (Indianapolis)
• Opportunity for growth and advancement for outstanding performers
• Work with a great team in a fast-paced and fun office environment

Direct Connect Logistix is an equal opportunity employer. Direct Connect Logistix does not discriminate against any applicant for employment on the basis of race, color, religion, sex, national origin or ancestry, age, disability status, veteran status, or any other characteristic protected by law.