Patient Account Representative/Early Out Self Pay (Remote)

Coronis Health; Chapel Hill (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Account Representative to provide exceptional service in resolving patient self-pay balances. This role is vital in ensuring a compassionate approach to collections, making you a key point of contact for patients. You'll work closely with internal teams to maintain the integrity of the revenue cycle while meeting collection goals. With a focus on accuracy and attention to detail, this position offers a fulfilling opportunity to contribute to the healthcare sector. Join a supportive environment that values your skills and promotes professional development.

Benefits

Medical, dental, and vision insurance

401(k) plan with employer contributions

Paid time off (PTO)

Paid holidays

Employee assistance program (EAP)

Professional development opportunities

Qualifications

• Minimum one year of healthcare customer service or medical collections experience required.
• High school diploma or equivalent required; some college coursework preferred.

Responsibilities

• Provide outstanding customer service while handling patient calls.
• Accurately document and update account statuses efficiently.
• Collaborate with internal departments to resolve account discrepancies.

Skills

Exceptional communication skills

Strong organizational skills

Time management

Attention to detail

Knowledge of insurance terminology

Customer service experience

Problem-solving skills

Education

High school diploma or equivalent

Some college coursework

Tools

EPIC or other electronic medical billing systems

Job description

Patient Account Representative/Early Out Self Pay (Remote)

Patient Account Representative/Early Out Self Pay (Remote)

Get AI-powered advice on this job and more exclusive features.

This range is provided by Coronis Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

Title: Early Out Self Pay Representative

Location: USA/Remote

Reports to: Collections Manager

FLSA Classification: Non-Exempt

Full-Time or Part-Time: Full-Time

Salary Range: $18 per hour

Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.

Position Overview

The Early Out Self Pay Representative is responsible for delivering exceptional service while resolving patient self-pay balances. This role serves as a key point of contact for patients, ensuring a compassionate, solutions-oriented approach to collections. The Representative will work within Coronis Health's standard operating procedures and collaborate with internal teams to ensure the accuracy and integrity of the revenue cycle.

Key Responsibilities

• Provide outstanding customer service while handling inbound and outbound calls with patients.
• Accurately document and update account statuses in a timely and efficient manner.
• Maintain strict confidentiality and discretion when handling sensitive patient information.
• Identify and resolve errors across the revenue cycle, including issues related to registration, coding, charge entry, documentation, billing, or payer rejections.
• Collaborate with internal departments to address and correct account discrepancies.
• Meet and exceed monthly self-pay collection goals, using effective negotiation and persuasion strategies.
• Demonstrate strong problem-solving skills in handling complex patient inquiries.
• Perform all other duties as assigned.
  
  

Skills and Competencies

• Exceptional communication skills-both written and verbal.
• Strong organizational, time management, and multitasking abilities.
• High attention to detail with a commitment to accuracy.
• Ability to make sound decisions and follow standard operational procedures.
• Knowledge of insurance terminology such as EOBs, deductibles, and ICD-10 codes preferred.
• Proficient in customer service and collections within a healthcare environment.
• EPIC or other electronic medical billing systems experience preferred.
  
  

Education and Experience

• High school diploma or equivalent required; some college coursework preferred.
• Minimum of one year of healthcare customer service or medical collections experience required.
  
  

Benefits

Coronis Health offers a comprehensive benefits package to support the well-being and success of our employees, including:

• Medical, dental, and vision insurance
• 401(k) plan with employer contributions
• Paid time off (PTO) and paid holidays
• Employee assistance program (EAP)
• Professional development opportunities
  
  

Benefits may vary based on employment status.

Additional Information

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Coronis Health is committed to creating a diverse and inclusive environment where all employees are treated fairly and with respect. We are an equal-opportunity employer, providing equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We welcome and encourage applications from candidates of all backgrounds.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Coronis Health by 2x

Sign in to set job alerts for “Patient Account Representative” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.